Katherine's Cafe | Ayala Malls Manila Bay — Restaurant in Parañaque

Highly disappointed with our experience at Katherine's Cafe. We were initially hesitant to dine here, as we had seen the low Google reviews, but decided to give it a try since other cafes nearby were full at the time. Unfortunately, our experience sadly validated those low ratings.

Right from the start, the waiting time was excessively long. Once we were finally seated, the seating and table arrangements felt incredibly cramped and poorly planned, making it particularly difficult for our group to be comfortable – space is definitely skimpy, especially for bigger parties.

Despite the issues, the prices were on the higher end, which simply did not match the quality of the food and drinks served; they were unfortunately just "so so," lacking any notable flavor or presentation that would warrant the cost.

The most alarming concern, however, was the apparent lack of hygiene. We observed unsanitary practices, including staff using what appeared to be the same rag to clean tables/surfaces as they did to wipe down plates and glasses intended for service. This was directly evidenced when the glass of water I received had a clear lipstick stain on the rim. Bringing this significant issue to the staff's attention yielded no apology or any form of satisfactory acknowledgement.

Service issues extended beyond hygiene. The staff seemed incompetent and were consistently inattentive. Simple requests, like asking for water or confirming something, required us to ask repeatedly, often 3 to 5 times, before being acknowledged. The inefficiency culminated in an incredibly long wait for the bill, which took about more than 30 minutes.

Overall, it was a truly terrible experience that lived up to the low ratings we had seen.

I will absolutely not recommend Katherine's Cafe and will definitely not...

Extremely disappointed with our dining experience. First, we came inside the restaurant a little before 9pm, the manager told us they would not be able to serve cold drinks because they were out of ice which is okay, however after quickly taking our orders, none arrived until one hour later. And we were starving and quickly finished the two dishes they serve. The dish for the kids never arrived. When I decided to cancel, the manager was not even apologetic and told me that their fryer was having issues that is why it will take 5 minutes more and asked me to have it packed for take-away. I ignored his suggestion and told them to proceed to cancellation and just get the final bill. He was even so insensitive to even comment “Nagmamadali kayo maam?”. Haller one hour na kami nag aantay? Gutum na nga bata, magjjollibee nalang kami. 10pm na kaya. Ang sinungaling pa because when I paid, the lady staff admitted that they forgot the cook the order. Wala na ngang sorry, hindi pa marunung maging accountable sa mali, insensitive pa. Kung ayaw nyo na mag serve at tinatamad na kayo, better just reject customers para wala ng pumasok ng store.

You really need to train your...

The woman who took our order, was overconfident in "memorizing" our order. She did not even bother to list down our order. At first, I thought she might just have really good memory, however, when the food was served, wrong dishes came one after the other. The servers whom she asked to take over our table did not even know what food they were serving.

Additionally, their staff was unprofessional and disrespectful. They will pressure you to give your order as quick as possible by hovering and standing by your table, then they will serve the food at a ridiculously slow pace.

My brother had to wait for his food after we were all done eating our meals, just because the woman who took our order forgot to punch it in the order list.

Very bad experience. I highly suggest to you do not go to this place as it is a huge waste of money. The food was nothing special as the flavors were just so-so.

We will surely never...