Today, June 11, 2024, I dined in at SB SM Sucat and witnessed a senior citizen complaining about the long queue while waiting in line at the cashier. Suddenly, he became very aggressive and even threw his SB card in front of the cashier.
The cashier on duty, Sam (as indicated by her nameplate), calmly and politely explained that they were experiencing issues with their point-of-sales system. Despite her calm demeanor and smile, the customer remained aggressive and left the shop angrily. Moments later, he returned and demanded to see the manager. He voiced his complaints, and I overheard the manager trying to offer him something to compensate for his frustration. However, the customer refused and left the shop again.
I wasn't involved in the situation, but I wanted to commend Sam, the cashier on duty during that time. Sam, please keep up the good work. Your calmness and ability to handle the situation on your own were impressive. I could see in your eyes that you were affected, but your dedication to service was...
Read more✅ Pros: Too nice that they're automatically willing to change my drink to non-fat. Fast-pace Quick-witted Attentive
❌ Cons: N/A
Rating: 🌟🌟🌟🌟🌟
Remarks: I love how Rai and especially Kara is so keen and proactive! They knew I was counting calories and trying to lessen when I asked the cashier for how many calories grande green tea latte has and they changed it to non-fat.
They NEED a raise and a better package for their work! And other branches/employees of Starbucks should be as quick, keen, kind, and...
Read moreGood service! the baristas on this place are very accommodating. The manong guard (specially the one's on-duty at night) is very respectful and nice. I usually take my drinks to-go but the baristas on duty always remember my name everytime I visit, one of the few Starbucks place I kept coming back with.
Place is a bit smaller so the seats inside are abit cramped, though they offer a few tables outside to compensate for the lack of space. Place closes at around 11pm.
PS. Hi SJ and Jane! (my...
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