Popeyes - Strata — Restaurant in Pasig

Food is good. But the service....I have no words. Ordered pickup via foodpanda. Pickup time indicated in the app is 12:21pm. I got there beyond the indicated time since I know that their service is slow. I followed up around 12:48 only to be told that they only just started processing it that time. The waiting time already consumed my lunch break. I even overheard the several foodpanda riders I was waiting with, that one of their orders have been waiting for more than an hour already...that their order time was around 11 and its already past 12:30 that time. They even said, "Mas mabilis pa sa [Robinsons] Galleria."

During lunch rush, only one cashier is working, creating a really long line on that one cashier. And also so many waiting on the pickup area, and several foodpanda riders waiting.

Also one time, when we ordered 1 dine in and 1 take out. They forgot to process the take-out order of my companion. We ordered it together with the dine-in order so we assumed that the take-order will be done by the time we finish eating. We had to wait longer since they only started processing the order when we followed it up. To add to that, one of the rice that they gave us when we dined were suspected spoiled and we were not comfortable eating it. Good thing they replaced it.

Another thing, ALMOST ALWAYS the glazed flavors are not available.

Again, food is good, the place looks great, but horrible horrible service. Can't handle the lunch rush in a business district area.

NOT RECOMMENDING IF YOU HAVE SHORT PATIENCE AND SHORT TIME AVAILABILITY. I have long patience but this branch pushed the limits.

ONLY EAT HERE IF YOU HAVE...

Food was standard fare for Popeye’s, but much like the rest of reviews here, service was absolutely atrocious.

My foodpanda order was delayed by more than an hour, and when I asked what caused the delay, the manager had the gall to blame it on the rider. It is common knowledge that food delivery apps automatically send orders directly to the restaurant, not the rider, so I was very surprised and disappointed to hear that the manager was blaming the rider.

The cause of this unacceptable delay was because of the restaurant not having a supply of fries. Instead of offering solutions to customers (i.e. send without fries and offer compensation, advise cancellation), they forced all orders to be delayed. Our rider also confirmed that this has been repeated by the management for the whole evening.

Finally, for the final nail in the coffin, the restaurant also sent an incomplete order, in line with their incompetence.

Advising Popeye’s and JFC stakeholders to investigate this particular branch, as they seem to have been consistently failing in terms of...

Mar 2025 American fried chicken brand

Popeyes chicken is pretty much your standard US Southern fried chicken style joint with a difference in terms of providing a bit more options for flavors and dips. The chicken in itself is the usual oily type of cooking due to the thick batter method. This brand though is bit on the more salty side.

Staff is very accommodating and attentive but this may be due to low customer count during my visit.

The place though relatively new looks very new, bright and clean. Toilet is at the 2nd floor area which may be a challenge for PWDs and very elderly.

An ideal...