McDonald's E. Rodriguez — Restaurant in Quezon City

ANOTHER HORRIBLE CUSTOMER SERVICE JOURNEY AT THIS BRANCH.

AS REGULAR CUSTOMER OF THIS BRANCH & WCC SHAW BLVD BRANCH ( WHICH YOUR POS COULD ATTEST) THIS IS NOT THE VERY FIRST TIME I'VE COMPLAINED THIS BRANCH. THERE'S THIS ONE INCIDENT THAT MY DRINK WAS SERVED WITH LOTS OF GREASE RESIDUE ON TOP, ANOTHER INCIDENT MY CHICKEN WAS SERVED DRENCHED IN OIL JUST TO MAKE IT APPEAR NEWLY UP WHICH I RELIGIOUSLY STRESS OUT THAT I WANT A NEWLY UP CHICKEN & I AM WILLING TO WAIT EVERY TIME BEFORE I PLACE MY ORDER.

TODAY, AS USUAL I'VE PLACED MY ODER AT 7:20 PM WITH THE SAME REQUEST AS MENTIONED ABOVE WITH MANAGER NAMED MAR (IMAGINE, HEAD OF CUSTOMER SERVICE EXPERIENCE TEAM) & HE TOLD ME THAT THE CHICKEN WILL BE SERVED IN 15 TO 25 MINUTES, THEN I AGREED. I'VE PATIENTLY WAITED AFTER 30 MINUTES BUT WHEN I WENT BACK TO THE COUNTER I WAS TOLD THAT I NEEDED TO WAIT FOR ANOTHER 20 MINUTES BECAUSE THE CHICKEN THAT WAS SUPPOSEDLY SERVED TO ME WAS GIVEN TO SOMEONE ELSE. AND HERE COMES ANOTHER MANAGER WHO ADDED TO MY EXASPERATION WHO'S GIVING ME A TIME LAPSED CHICKEN JUST TO MAKE IT UP FOR THE TIME I'VE WASTED WAITING FOR NOTHING! THEN HERE COMES THE CHICKEN AFTER WAITING FOR ALMOST AN HOUR JUST FOR A 2-PC NEWLY UP CHCKEN!

NOW AFTER MY MEAL(WHICH I'VE ALREADY LOST MY APPETITE) TO START WITH, THE SAID MANAGER TALKED TO ME ASKING FOR AN APOLOGY FOR WHAT HAPPENED HOWEVER I DON'T SEE ANY TRACE OF EMPATHY NEITHER REMORSE ON HIS FACE. AGAIN, COMING FROM THE HEAD MANAGER OF CUSTOMER SERVICE TEAM!

I BELIEVE EVEN THOUGH YOU'RE GOING TO GIVE ME A FULL YEAR FREE CHICKEN MEAL FOR COMPENSATION, IT'S NOT EVEN ENOUGH TO COMPENSATE THE HORRIBLE CUSTOMER SERVICE JOURNEY THAT I HAVE EXPERIENCED IN THIS BRANCH.

I'M JUST HOPING AND PRAYING THIAT THIS FEEDBACK ESPECIALLY COMING FROM A REGULAR PWD PAYING CUSTOMER WON'T JUST GO TO WASTE AND NOT BEING ACTIONED.

PLEASE SEE ATTACHED PHOTOS FOR YOUR VALIDATION.

• A STAR IS NOT EVEN WORTH FOR THIS...

As of today , April 15 , 2025 at 05:34 am. We dine in on this specific store. Which is considered they have breakfast meal, the cashier named “nora” that accommodate our order she’s seems unprofessional and approachable with the customer. As I asked about the availability of the chicken nuggets she said at first, “IT’S NOT ANY LONGER AVAILABLE “ and I clarified is it because not available as of the moment? Or you guys already removed it on the menu since it’s breakfast, but as per on the menu as on the picture below they have the nuggets on the menu, and lastly, this was my 1st encounter that they made straw less for MCFLOAT and the cashier said they just give straw for take out which I saw one of the customers she ordered MCCAFE which is reasonable it’s able to drink with sip on the cup cover, as well on the cleanliness of the float that I ordered it’s not kind of proper how to serve it to the customers. The cashier as well known that I PWD which I need the straw due I having trouble to drink without it. Hope you can approach all the customers right even we are PWD and giving straw is not big deal and explain it properly with kindness not being rude around and all the people on the Cashier seems very busy when it comes to assisting...

The service is so poor. I ordered 2 full trays of food both for dine-in and to-go. Staff served my orders all for dine-in so I had to ask to have some of my orders to-go. Instead of taking care of it, they instead gave me a take out cup for my coke float and nothing else. I'm not a difficult customer and just decided to do it myself instead, so I just asked for a take out bag.

I was still at the Claim counter that time, with 2 full trays, but no one offered to assist me so I had to ask for help to carry one of the trays. When we reached my table, I reminded the staff for the take out bag, and if they can also give me ketchup for the fries, since they forgot to include it earlier. After several minutes, no one came back, so I went to the counter and ask AGAIN!

I don't easily get annoyed and I never left a bad review in google until now. I'm just disappointed with the service.

Update: I'm now at home and I just found out that they gave me cheese powder for my shake2x fries, when I ordered BBQ. Should've double checked it before but I don't usually do that because I TRUST that they would give me what I...