Ciao Napoli — Restaurant in Warsaw

Today’s experience at this restaurant was the worst of my life. I visited Warsaw with my girlfriend, who is truly passionate about Italian cuisine. Out of all the recommended restaurants, we chose this one. At first glance, it seemed like a charming place with a pleasant atmosphere, perfect for a nice lunch. Unfortunately, everything went downhill once we received our so-called “delicious food” (at least, according to the menu).

They clearly do not follow any proper Italian recipes. Instead, they simply fill the plate with an overwhelming amount of various types of cabbage, use cheap substitutes, and serve noticeably small portions of meat. For example, the caprese served to my girlfriend was a complete disappointment — I’ll include a photo below showing our expectations versus the sad reality.

To make matters worse, the food was bland, the waitress was rude, and she clearly had no training in customer service or etiquette. At the end of the meal, despite my earlier concerns, they added a 10% service charge without even asking, which significantly increased the bill. (Yeah, it is mentioned at the of menu with small text)

I absolutely do not recommend this place unless, of course, you’re the kind of person who enjoys ignoring negative reviews. Peace be...

I always come here when I’m in Warsaw and have really enjoyed it in the past, but this visit left me disappointed. I ordered the pizza with pistachio and burrata, and when it arrived, it was visibly drenched in oil. I understand that olive oil is a part of the recipe, but this was excessive — the pizza was literally swimming in it, making it difficult and unpleasant to eat.

When I asked if this amount was normal, the server said, “Yes.” I explained that it was nearly inedible and they offered to take it back (only after I had one slice) and still charge me for it. Meanwhile, my partner’s pizza (pistachio and cotto) was excellent, which made the experience even more frustrating.

I left feeling both angry and slightly sick from the amount of oil I consumed. If this is the standard preparation, I really think it’s worth reconsidering. Hopefully just a one-time slip — I’d love to enjoy this place again...

Apparently the restaurant has been open less than a month, we discovered it today for the first time. We had a friend with us who was vegan and asked for some suggestions from the server, she was extremely helpful and accommodating, they put together some very tasty vegan options. I forget the name of the dish I had, it was pasta stuffed with goat cheese and it was delicious. The deserts were also excellent, for me the hot lava cake was the star but they were all very tasty. It was s wonderful experience and we will dine there again soon. I usually take photos of the food and share on yelp but in this case the food was so amazing I forgot to take them, I do have one pic of the lava cake. Overall the food was very tasty and was artfully plated, the service was great and the staff were friendly, based on our experience tonight, this restaurant...