STIXX Bar & Grill — Restaurant in Warsaw

Yesterday, I dined at Restaurant Stixx, an establishment boasting a commendable ambiance and courteous service. My experience commenced positively as I generously indulged in an appetizer, main course, aperitif, wine, and more. Yet, my satisfaction waned drastically upon the arrival of my steak.

As a seasoned connoisseur of saignant to medium rare steaks, I initially ordered my 300g sirloin steak rare. However, the amiable server recommended medium rare due to the cut's nature, to which I acquiesced. Upon serving, the steak arrived at a decidedly medium doneness, which I find utterly unpalatable.

I promptly informed my server, who insisted, rather unconvincingly, that the steak was medium rare. Drawing on my professional background and frequent consumption of such steaks—no less than twice weekly—I unequivocally recognized the erroneous doneness. While I can overlook occasional errors, what transpired thereafter was a masterclass in managerial ineptitude.

The restaurant manager approached, proffering the dubious assertion that doneness is a matter of perception, contingent upon the meat's cut. Despite my untouched steak, he neither offered to prepare a new one to my specifications nor considered removing it from the bill. Instead, in a gesture of questionable generosity, he offered a shot of lemon vodka, all the while professing a commitment to guest satisfaction. Such a response is nothing short of insulting.

I departed the restaurant with lingering hunger and mounting irritation. Previously, I have frequented this venue with business colleagues during my biannual visits to Warsaw. It now appears I must seek an alternative locale for my private and professional engagements. The management's performance was lamentably deficient and starkly devoid of customer orientation. Perhaps my expectations are overly ambitious, but I daresay, a basic understanding of steak doneness is not too much to ask.

Hopefully this feedback will help to improve the performance of the great...

We came to this place after reading reviews on the Internet and articles about this restaurant. Everywhere, this restaurant positions itself as a restaurant with the highest level of service, quality and variety of food, which is stated on its website and in social networks. I especially remembered about "investment in personnel" and the fact that all waiters have a lot of experience and are constantly undergoing training.

In reality, the situation does not look as rosy as they claim. The service "impressed" us from the very beginning. The waitress served us in a very unfriendly manner and was not very attentive, although they include a 10% service charge right away. She was not familiar with the drink menu and forgot to bring some dishes. In general, there are still questions regarding the professionalism of the waitress's work. Some drinks that we had not yet finished were taken from us without warning, and when we noticed this and told the waiter, they did not apologize to us and brought the glasses with drinks that had been removed a little earlier. That is, we were brought someone else's (it is not a fact that ours) started drinks. The waiting time for dishes is also quite high, as for a restaurant of this class, and the waiter has to be constantly caught, as she does not follow her tables.

Food quality is also overrated. For example, our ribeye steak was very tough and not chewy.

In general, the restaurant is well decorated, large and spacious. But when you come to an institution of this level, which praises itself so much and promises so much, and in particular requires a dress code, you expect much more. The quality of food and service for this price should be...

We have been in Stixx because the restaurants in browary warszawa few meters away (very nice ambience by the way) where full. The restaurant was empty only few tables the service was bad and the restaurant is very expensive, even the food is fine. The worst was to serve glasses of wine for around 10 usd without bring you the bottle. Just they bring the glass with wine inside. Talk with restaurant manager who with "nose up" attitude told us in this restaurant we serve glasses of wine "like that" and he had the both hands on the table at the same time he talked with us...(nor a professional behaviour talking with rest guests). ...finally he come with a great "deal": you drink that ones and the next ones i bring you the bottle..." Finally i told to him remove the glasses and bring me the ones with the bottle or leave the restaurant. He did it. We leave part of the glasses on the table when finish....very honestly i have many doubts about one of the wines... I will never come back. This comment is exactly 100 % how it was the situation. Iam honest person and i dont like the ppl take advantage of me in that way making you an ...