Picadilly Circus — Restaurant in Cascais

It’s very seldom I have such a bad experience that I feel I have to leave a 1 star review. It makes me sad to have to do so.

Service “makes or breaks” a place.

I was predisposed to like this place just due to fond memories of my visits to London. Anyway, I push for us to go here instead all the places we could get brunch. I regretted it from the moment we sat down. This is the 2nd place (in 30 years traveling, 5 continents, 25 countries) that I ever have gotten up and left. Abysmal service. Believe the recent reviews! Management.. “mark us.”

There were several handwritten signs “tips or bad s 3 x for life” …. I am thinking you’d need to deserve those tips at the very least by providing the bare minimum— a basic, rudimentary, elementary level of politeness. If the folks providing this “bad” service are the judge of what’s “bad”, then I think we don’t need to worry about consequences for not leaving tips. Maybe it’s preferable 🙃

I hope the owners have a look at the recent reviews and provide some training for the client-facing staff. Customers don’t come here expecting “World Class Service “. It’s a casual pub, even if it’s in Estoril. ok 👍🏼 However, every other pub we’ve ever been to has provided a standard of service. They want to sell drinks so they always ask what you’re drinking. That’s just basic, but it didn’t happen here. I must point out that there were no other customers inside, and just 3 outside. So the 2 front of the house staff were literally at their leisure. They used this down time to look everywhere but at the happy, new customers that came in ready to try this place. Idle hands, so I can’t believe the owners know. I hope this was just an isolated incident, but after looking at recent reviews (should have done that before), it seems that lately it’s happened several times. I hope they can retrain and return to the era...

We have just visited this bar. We have been here before in the day time and had no issues. However, tonight we had a disappointing experience. We ordered a beer and a Gin and tonic. The beer was fine but the Gin and tonic tasted like water. We asked the bartender if a fresh tonic water had been used. He said it had but we explained that the drink was flat and tasted like water. The lady bartender asked the man who appeared to be in charge if she should offer another drink but he refused. We asked for the bill but left the Gin and tonic as it was not an enjoyable drink. The lady bartender asked the man if she should delete the charge for the Gin and tonic but he refused and charged nearly Euros 15 for the 2 drinks. My partner questioned this but he refused to acknowledge any issue and was very sarcastic to us. He was rude when all he had to do is offer a new drink which would have solved the issue. We do not recommend this bar at all purely for this...

Awful service. When we entered, it was almost like the workers behind the counter were customers waiting to be served. We tried to ask one of the servers a question about the menu and we were totally ignored. We just got up and left to eat across the street. They didn’t even notice we left. If you’re going to ask for tips, at least provide a service...