Heineken Grandcafé — Restaurant in Lisbon

Twice we have visited before flying and twice we were disappointed with the service and the food. But mainly the service. Twice they didn't have any sausages to go with their breakfasts meals. In both times they still said they can not give a discount on the meal and will charge the full €10.9 even if served without the sausages. They said they cannot substituted the sausages with anything else or serve more bacon for example to compensate for the lack of sausages. They were very impatient when I was making the order (ordered for 6 people) and were very inattentive so kept getting the order wrong. On the second visit the woman at the till approached me in Portuguese. I've asked if she speaks English and she literally rolled her eyes at me and begrudgingly spoke in English to me. Considering this Cafe is in an Airport (their international one no less) you'd expect them to be ready to speak in English to tourists. English is. It my first language either. I was making the effort to communicate - they could have made the effort too. Food was ok. My son said the hotdogs were very good. Sushi was ridiculously overpriced. Pointless to say, we are...

A restaurant making hamburgers and they finished cheddar (how can you finish cheddar in a place it makes hamburger in an airport and not being able to replenish??). The brad was cold. My girlfriend took a salad: there was pasta inside the salad (and wasn’t written in the menu)… WHY?? The employees let an external mendicant coming into the restaurant and clean the table of the guys near us: she knocked down their bear on the laptop of this guys, who obviously started yelling. A waitress came out and started yelling to customers instead of say sorry. All this coming with the usual no sense prices of the airports: 40€ for a tuna an pasta salad, a cold hamburger without cheddar and a beer (not the one I ve chosen, they also gave me the wrong one). And I also had to save a guy allergic to eggs to whom their where giving and hamburger with maionese after they saying him it was...

We ended up at the Grand Café not by design, but by fate (and a delayed TAP Air flight). With food vouchers in hand and hunger in our eyes, we chose the nearest spot to cash them in.

We went for a mix of sandwiches and, of course, the national treasure, Pastel de Nata. No complaints here: the sandwiches did their job, and the custard tart delivered that sweet Portuguese hug we all need after missing a flight.

The staff only spoke Portuguese, but they were patient and kind, helping us point-and-smile our way through the order. Honestly, they deserve extra credit for putting up with stranded travelers like us.

All in all: not exactly a planned culinary adventure, but sometimes the best bites are the ones you stumble into with a voucher and a bit of...