Paul — Restaurant in Lisbon

Went to Paul’s as I always do before a flight. I buy a Dieppoise and a Palmier. This has been a ritual for over 20 years.

Today I did the same. And after I paid I took a disposable fork and knife and put it in my bag.

A woman at the counter put her hand in my bag, took it out, and said “no. It’s only for salad”.

I said excuse me? I have been eating here for 20+ years and never been charged for a disposable fork and knife. I use the knife to push the tuna back into the sandwich since they put it half outside (to make it look full…)

She said no, I need to it’s my job. You can’t tell me.

I said ok. She told her colleague to charge me for a bag. I replied “if you are going to charge me for it - then I need to see it on the receipt as fork and knife” since it is the company policy, it should be on the system.

She was very rude, obnoxious, and rough in her language.

Her name was Mikaela. Terrible terrible lady. Spoiled my entire experience and I don’t know if I will come back.

I threw away the sandwich I was...

This place does not deserve 2.5 stars. It is more like a 4/5 but I'm giving a 5 to offset some of the rdiculous 1 star reviews others posted. It's an airport...lower your expectations. This place has great food, the best sandwiches compared to other nearby options. We had a delcious vegan sandwich with eggplant & hummus. I got the mozzarella sandwich which was delcious. I would agree with others the coffee is not good but no need to let it ruin your day. Many other reviews mention them being stressed and unorganized during rush hour; this was not my experience. They were extremely efficient completing orders. Everyone has their off days and we should have some compassion for others; food service work is tough. Lastly, there was one comment about being upset they spoke Portguese; you are in Portugal, seems fair for them to speak their language...

Don't go here unless you speak portuguese or french, as the staff seems rather annoyed when they have to talk english. Also note that there's no menu at the cashier, so look carefully before you order and be prepared to pronounce in french.

As for the price, I guess it is quite expected for an airport. And likewise when it comes to quality: don't expect anything special here.

Wait can be pretty long, both before and after ordering, so if you're looking for something quick to grab before your flight you should probably go somewhere else. And on that same note: if you do have some time to pass, there's better...