Vilamoura Restaurante News — Restaurant in Loulé

If I could leave 0 stars, I would. I have never written a review in my life but felt the need to warn others not to attend this restaurant. I ordered the cod fish with potatoes. The potatoes were as hard as concrete and the fish was as salty as the owners attitude. After I politely explained to the owner that the dish was inedible, the owner started hitting her hands together exclaiming that “this is why English people shouldn’t order Portuguese food. It’s only meant for Portuguese people”. In shock, I told her that I have had this fish many times and it has never tasted this salty. Prior to eating this, I had been swimming in the sea and had accidentally swallowed sea water which wasn’t as salty as this dish. My sister’s “sea bass fillet with a boat of champagne sauce” came wrong twice, and was so salty she had compared it to cat food. Then to my actual shock horror when the bill came, they had charged for the “complimentary” bread rolls which they put on the table at the beginning. 12.50 euros extra? The “singer” was so loud that even the waiters couldn’t hear our orders and to communicate, we would have to scream. I actually came out with a banging headache. I wish this restaurant could be on an episode of Gordon Ramsey’s Kitchen Nightmares as I think it would be really funny. The only thing I enjoyed about this meal was writing this review. Bill came to 160 euros and when questioned, we received another bill for 112. Not sure why they added an extra 50 euros… probably an addition charge for breathing...

We booked for a party of 14 over a month ago. When we turned up for our meal at the allotted time of 9pm we were told they were too busy to seat us and we would have to wait 30minutes, the manager asked us to go to the bar next door and she would come and get us when they were read, 50 minutes later we returned as we had not been called an were finally seated to find our party had been split over 2 tables. We complained about this and the fact we had such a wait and nobody came to get us and they sorted the seating situation out. The meal came and on the whole everyone was happy, I had calamari that was a little over done, the fillet steak was not the best cut but tasty. The chips tasted like fish (obviously cooked in the same oil as the battered fish). When the bill came we found that the bread they had given us when we were seated was charged for (we thought it was complementary due to the issues) we refused to pay for the chips as they were not eaten as people didn’t like fish. When we made it clear that the way the bread was served we thought it was complimentary and the chips tasted of fish on top of the long delay and the split party we were met with some resistance before they decided to credit the bread and chips. Overall the experience felt rushed, and like were an inconvenience, they were not very customer focussed. I would avoid...

Went here for a quick lunch and it was quiet. Staff were friendly and quick to bring us drinks and couvert (tuna pate and fresh bread was one of the nicest we had in Vilamoura). We ordered 3 toasted sandwiches and the prawn sandwich in the photo. The toasted sandwiches were a bit overpriced at 8 euro, the prawn sandwich at 9.50 was very good though, including large tasty prawns and avocado with a nice sauce. Came with 3 slices of bread which is not explained on menu. Unfortunately things got busy at this stage and service took a nose dive. It was very warm and we'd young kids with us so asked for more water fairly soon after finishing the first bottle. The waitress I asked was very grumpy, no smile and never came back to us. We'd finished our food before another waiter brought the water and apologised a few times for the delay. We then had to wait again to get anyone's attention to ask for the bill. 2 out of 3 staff members were very friendly and really doing their best, but the place is clearly understaffed. Would have been a much better experience if we had received water sooner and if we had been able to pay bill...