Karaki — Restaurant in Doha

Good afternoon,

I am a regular visitor to your establishment, and I have always enjoyed my visits in the past. However, during my recent visit, I experienced something extremely disappointing and unacceptable.

I came to the restaurant with my friend, who was visiting from another country. From the very first moment, we felt unwelcome. The staff member serving us, named Malak, displayed clear hostility towards us. It gave me the impression that we were being treated poorly because we are Asian.

Malak ignored us for a long time and did not take our order promptly. When we finally received our drinks, my friend didn’t like the Karak, so we wanted to order something else. Malak’s response was highly unprofessional—she insisted we had to pay for the drink we didn’t like and refused to accommodate our request.

When I asked to speak to the manager, she left and only returned after 10 minutes, saying the manager would only arrive in 20 minutes because he was not at the restaurant. What happened next was even more shocking — Malak started shouting at me in front of other guests. When I said I no longer wanted to continue the conversation with her, she went to another table and started talking about me to other guests, openly gossiping and calling me ‘Haiwan’ (animal).

I was humiliated in front of everyone, and this level of disrespect and unprofessionalism is absolutely unacceptable.

I strongly believe that staff members with such behavior and attitude should not be working in a hospitality environment, especially in a place that I used to hold in high regard.

I am bringing this incident to your attention because I expect appropriate action to be taken to ensure this does not happen to any other guest in the future.

I look forward to your prompt response and a resolution to this matter.

Kind...

Karaki is a nice café that I’ve been visiting for years now. I really enjoy the overall vibe.. it’s a good spot to catch up with friends or just unwind for a bit.

However, there are a few things that could use serious attention:

– The menu doesn’t really stand out — nothing feels unique or memorable. – Prices are on the higher side compared to the quality delivered. – Service is inconsistent and could be much better. – On my last visit, my drink was served in a plastic cup for dine-in — and it tasted like a 5 QR juice, not a 30 QR mojito.

Additional thoughts: – The place is usually busy, so you’d expect a bit more attention to detail. – Their location is excellent, but they could leverage it better by refreshing the menu and training staff to elevate the customer experience.

Overall, I still like Karaki for the atmosphere.. but if they want to keep loyal customers coming back, they really need to step up the basics: quality, service, and...

I recently visited karaki that had a lovely atmosphere, perfect for relaxing and enjoying a cup of coffee. The décor was charming, with cozy seating and a warm ambiance that made it inviting. However, my experience was marred by the service, which was disappointingly poor.

I sat there for over 15 minutes, trying to catch the attention of a waiter or waitress. Each time I called out, they seemed to rush away, telling me to wait. I couldn't understand their behavior; it felt like they were avoiding serving customers rather than attending to them. Because of this attitude, I couldn't even comment on the food since I never had the chance to order anything.

Overall, while the café's atmosphere was delightful, the lack of service left a sour taste in my mouth. I hope they can improve their staff's approach, as it would make a significant difference in the...