Zichy Restaurant — Restaurant in Bratislava

Food was okay, nothing special but what made it a terrible experience was the attention we received. We ordered a 10€ menu, asking before if the drink was included or not, and receiving a positive answer. When we asked for the bill, they told us, not only that the drink was not included (5€ each beer), but also that we had to pay an extra amount because the food was bigger than regural (we had clearly ordered the 10€ menú). When we tried to solve the misunderstunding, 3 workers came out, got agressive to us, and went back in to the restaurant, leaving us alone, without knowing what to do. After 10 minutes waiting, we tried to talk to them and try to solve the problem. Finally, they forced us to pay...

Stumbled across this restaurant and we couldn't have felt more welcome. Our waiter was friendly and attentive, the food was absolutely delicious- we both had the lunchtime meatballs with tomato soup and dumplings. Honestly couldn't fault the flavour. The price didn't seem too bad to us, 18euro for two lunchtime meals and two beers. I would say English isn't a strong point for the staff, but what do people expect?! Everyone got by - we attempted some Slovak to say please and thank you and the English of the waiter was enough that we could be understood and understand what was going on. All in all a wonderful lunch - thank...

I ordered borscht here, which is usually a very tasty and traditional Eastern European soup. Unfortunately, the meat in it was not properly cooked, some pieces were even still raw in the middle. That is absolutely unacceptable for a soup. Especially when it comes to meat, I expect it to be fully cooked and safe to eat. Very disappointing.

When I mentioned this to the waitress, the only response I got was a short ‘okay.’ No apology and no offer to take the dish off the bill. I find this a very unprofessional way of dealing with customer feedback, which is...