Snack bar - Pod Brezo — Restaurant in Bohinj

I am writing to convey my profound dissatisfaction with the unacceptable behavior of your staff during a recent visit. As a discerning customer who expects a high standard of service, I found the conduct of your team both shocking and deeply unprofessional.

We arrived at your establishment and approached the cashier, where there was a cash register, and politely inquired whether it was the correct place to place our order. The cashier, who seemed to be having a particularly unpleasant day, responded with a curt “no” without making any eye contact or offering further instructions on where we should go instead. When we asked for clarification, she repeated her “no” in an equally dismissive manner, again without eye contact or basic courtesy.

What transpired next was even more baffling. The cashier proceeded to take an order from the customer behind us, blatantly ignoring our presence. The staff member in question was an older woman, likely in her late 50s, with very short grey hair. Her demeanor was rude, dismissive, and shockingly unprofessional, which is wholly unacceptable in any customer-facing role.

To compound the issue, there were two other staff members present, much younger women, probably in their 20s — one brunette and one with black hair. Despite witnessing the entire incident, these two showed a complete lack of morale or initiative to rectify the situation. They observed as the older lady skipped over us and did absolutely nothing to address or correct the blatant disregard for basic customer service.

This entire episode was not only frustrating but also deeply disappointing. It left us with no option but to leave out of sheer frustration and disbelief at the poor service.

I strongly urge you to address these lapses in customer service and ensure that your staff receives proper training on basic decency and professionalism. This incident reflects poorly on your establishment, and I trust you will take the necessary steps to prevent any recurrence.

I look forward to your prompt response regarding how you plan to rectify...

​I am writing to convey my deep dissatisfaction with the unacceptable lack of professionalism displayed by your staff during a recent visit. ​We were met with rudeness when we approached the cashier (an older woman with short grey hair). She responded to our polite inquiry with an abrupt "no," offered no assistance, and then proceeded to skip us to serve the customer behind us. ​Equally concerning was the failure of two other staff members (a young brunette and a young woman with black hair) to intervene, despite witnessing the cashier's dismissive and unprofessional behavior. ​This poor service forced us to leave your establishment. I urge you to immediately address this conduct with your team and ensure they receive proper training. I look forward to your prompt response on how you will rectify...

I unfortunately can not reccomend coming here. The coffe was a total failure since I ordered a machiato and the size of the cup was like an espresso shot. Besides it generally not being good I was baffled by the small size considering the price. The panini was also not the best since for 6€ i got one that was quite small. Later i discovered that it wasn't the best also due to it being from a fridge and simply heated up. The staff was also quite rude since the server could not make eye contact and made paying a difficulty even when it wasn't. I can only say that the view was lovely and one of the waiters was...