Starbucks Tyger Valley — Restaurant in Bellville

Today I had my first Starbucks (Tygervalley Mall) Experience and to be completely honest, it was disappointing, to say the least.

When walking into Starbucks Tygervally Mall the decor and outlay of the store looked very premium, their food items looked soo yummy and the merch is super cool, but at the end of the day, the customer service and quality coffee is what matters most.

Customer service: 10 out of 10 Coffee Quality: Questionable

We bought 2 x tall cappuccinos one normal and one with Almond milk (as short is not available to order for some reason) at a VERY premium price point, compared to the premium competitors in the same mall, and to be frank compared to all the coffee shops I have visited over the years throughout the Western Cape.

When our order was ready, there was no cup sleeve or holster provided for the pipping hot coffee that was handed to us, which we had to turn back for based on the heat of the coffee in our takeaway cup.

A few moments later after arriving at our parked car, we thought it was safe to take our first spit of the "Starbucks coffee experience", which was a bad idea. The coffee was still so HOT that we burnt our lip and tongue.

We then decided to drink it at a later stage when it cooled down completely, and once the foam of the milk had settled. When the coffee was finally ready to drink, we removed the lid to discover that almost half of the cup had been filled with foam from the heated milk. We were then left with almost half a cup of coffee once the foam was disappeared. (Photo attached to this review) I am not sure if this is enforced as part of Starbucks's training to save on their cost, or if their barista training is just sub-standard.

Our overall coffee experience was quite disappointing on every level especially based on the premium price point Starbucks is positioned at. I will most certainly not recommend Starbucks to anyone, nor will I go there again. We have now had the "Starbucks experience" and it's nothing to write home about.

I would hands down prefer my local Woolworth coffee barista over Starbuck any day, as they are consistent with our daily coffee order at a fair to premium...

Honestly, I love the coffee here, and would come back for more. The only thing I hate is this new protocol of showing the customer the screen to add a tip- a tip for what? giving me the service you were hired to do? punch in your system my order? I am confused, as a Millennial being 'cornered'/ expected to give tip for basic service, we all have jobs, we know life is tough, but tips are given when the customer feels you have earned it, it shouldn't be expected, I know in this world people don't carry change anymore, but the customer shouldn't be 'forced' to do so. That is all, if the customer doesn't say 'I'd like to give tip' don't ask, especially from the younger generation, we're pinching our rands too, we shouldn't have to feel guilty of...

When the Starbucks staff(the waitresses behind the counter)start talking and discussing work issues loud for all to hear, it's embarrassing for them and makes the service very slow.Starbucks,do something about it!I didn't like what I heard this morning.We all have our own issues and problems but we don't bubble out for the whole...