Active Sushi — Restaurant in City Centre

I see the same bad attitude from staff and management has continued since you moved from Hudson Street. I see that you still cling to the old habit of telling people you're "fully booked" when the restaurant is nearly empty. And from prior experience, you do this to potential patrons who do not look "rich". I tried to get a table again recently at your new, empty restaurant and I was not looking fancy, so guess what? You're mysteriously fully booked. I passed by later and it was totally empty. Why are we treated like pests or beggars if we don't look like the barbie dolls who the old manager used to flirt with and if we are not wearing designer clothing? I guess we can only come in when we are in designer clothing if we don't look like 19 year old models. Your sushi and your establishment are subpar. Your staff are so rude. Surely you'd show basic respect to the people who are about to pay you and tip you? What on earth possesses you to make you think you can treat customers the way you do? There are so many complaints here about how people are seated and then disrespected by your staff. You are not a Michelin Star restaurant or a private, upper class social club to have this overt sense of self-importance. The best restaurants in this country don't have the bad manners that you do. What's with the attitude? You're not some elite restaurant in London or Paris. You're a basic sushi joint in Cape Town. The other branch on Bree is way, way better with friendly and quick service - regardless of what customers look like/...

We ordered nearly R400 of take-away sushi during the height of the lockdown via Uber Eats. . When the meal arrived it looked suspect with the tuna being grey, instead of red, and the pickled ginger was pale and dry. We didn't feel comfortable eating the meal so decided to check the reviews to see if others had similar experiences. Alas, there were indeed other patrons with similar experiences and who ended up in hospital with terrible food poisoning. The last thing we wanted was to end up in hospital during Covid-19.We rang the store to report the matter and to ask for a refund. We were told to contact Ricardo. We did and sent him pictures of the old food and informed him that we would need to throw the food away. . He insisted we come into the store for a complimentary meal. Being Covid, we politely declined the offer, and insisted that we prefer to be refunded. A few days later he informed me that in order to get a refund, I needed to return the food to the store. I expressed my alarm that he didn't tell me that at the time I informed him that we would throw out the meals. He said he wold get back to me later about the refund, but 6 months down the line, we've still not been refunded or heard back...

I am one of your customers that was SUPER excited that you have re-opened. So I booked for a table of 5 for last night. We literally counted the minutes till we could be there. I mean... Your Sushi is just the best. BUT what a huge dissapointed. We rocked up just before 8 and waiter did not even look at any type of reservation book. So I guess that doesnt exist. We were shown a 4 seater table and was told an extra chair will be added. That meant that I would have had to sit back to back with guy behind me. Everybody was squashed it, NEVERMIND the Corona Virus and social distancing! Looked like sardines in a box. I then went to sit outside (did not want to be subjected to the risk of being contaminated), with no outside heater and was an ice block after 30 minutes. Whilst tryiing to eat some sushi, your clients at one of the tables inside, came out for a smoke break. Not one, but almost 10 people having their puffs right behind me!!! No waiter bothered to ask them to not smoke there. I am so disgusted in this whole experience, words cannot describe my...