Taishan kitchen (Kloof Street) — Restaurant in Gardens

This place used to be great, recently had poor experiences. Tonight we ordered a takeout for pickup, it's the second time that I've arrived to collect it and the waitress has no idea about the order. The waiters were painfully slow and didn't communicate anything about how long the wait was or why it was delayed etc. They seemed completely confused, the kitchen/behind the bar was chaos. After 15 mins, despite them confirming they'd now given our order, the sushi chef was yelling and saying it wasn't in and to blame the waitress. The waiters were terrible, but the way the sushi chef spoke to them was appalling. Loud, rude, dismissive, he shushed them with his finger in their face, the whole restaurant could hear. People walked out without their orders. I can see from other comments that this is not a one off.

I pointed out that usually after waiting this long (35 mins total) for food that should have been ready, the normal thing to do in hospitality is to apologise or offer eg a complimentary drink or something. There was no acknowledgement at all. Just either blank stares/shrugs from the wait staff or angry vibes from the sushi chef.

Would never order or...

The sushi looked good at a distance and the guy making the sushi was very focused and meticulous. However the place is let down by very poor service. From the time to we got in - 1) being told to sit anywhere with dirty tables 2) being warned by someone “the food is good but service terrible if you willing to wait 3) having to ask a waitress to take our order after waiting 20 mins 4) after another 20 mins going to ask for our drinks 5) another 30 mins being told our order was mixed up 6) asked for our sushi order to be cancelled but then it ended up going to another table 7) asking to pay and being told to go to the front but there was no staff there.. 8) Lastly it was so sad to see the number of people who came in smiling, sat down and then walked out because they were not served ( I counted 6 in the time we were there) So all I can hope is the owner can see this and increase the number of staff and service training because I really wanted to taste the sushi and I am willing to give the place another try if you can improve...

Would not recommend. Waited extremely long even to get a menu. Asked for ice from three different waiters which never arrived. Asked for sauce which never actually even arrived. My boyfriend is allergic to Avo and got served a plate full of Avo maki when we ordered salmon. The food took ages, the service was extremely slow, food was wrong, took forever to order . When the food eventually did come, it was extremely average, absolutely nothing amazing about it. Paid a 600 rand bill and couldn’t even eat any of it. The dim sums were mushy and not nice. All three of the waiters seemed to be spinning and saying how busy it was even though there were about 8 tables max in the restaurant. Ive been to many restaurants and work in the industry myself and can’t comprehend how this makes any sense. VERY...