KAUAI Virgin Active Montana — Restaurant in Gauteng

Unfortunately had a very poor experience with this branch. Used the Kauai app to place an order. An error on the system charged my account but could not successfully place the order with the branch. Customer care contacted me at 12:00 and assured me my payment had been received, confirmed my order, and assured me they would contact the branch and place the order on my behalf. I arrived at 12:25 to collect the order. This Kauai is located inside a Virgin Active and non-members are not permitted inside to collect directly from the Kauai, so you have to wait in the reception area while members enter and exit the gym, and gym reception staff have to call the Kauai staff. When I arrived I asked reception staff to please let the Kauai staff know I was here to collect my order. At 12:40 a Kauai staff member emerged and asked me what I was collecting, as she wasn't aware of my order. It's 12:45 and I am still waiting...

Ordered from Kauai Montana via Uber Eats and when the order arrived. The bowl that was ordered was half full and paid full price for it.

I phoned the store and asked for the manager so they put me through to Ntombi and wow! Was she helpful. She immediately said she would replace it and even bring it to me herself.

If I could've given 10 stars I would.

Keep up the great work Ntombi. You'll go levels that you can't...

Service is terrible. Was apparently offline and could not give me my smoothie. Had to argue my rights. Directly after me, I was observing other clients getting their smoothie with no hassel. When I complained on why I get treated differently, then the system was apparently working 2 minutes after I placed my order. Owner to please review footage at 7am. Manager is rude...