KFC The Glen Mall — Restaurant in Gauteng

I recently decided to try out the KFC branch located near the Glen Mall instead of my usual go-to, the Rifle Range KFC. Overall, I was pleasantly surprised by the quality of the food, but I had a slightly inconvenient experience with the service.

Upon ordering, we opted for the 15-piece bucket and 10-piece Zinger wings. The chicken pieces were freshly fried and tasted much better than what I'm used to at the Rifle Range location.

However, I found the Zinger wings to be lacking in flavor and spice compared to what I usually enjoy.

The drive-through experience was smooth on a Sunday afternoon around 4 PM. However, there was a slight hiccup during the collection process. The cashier mentioned that I would receive my invoice at the collection area.

However, when I received my food, no invoice was provided. I inquired about it, and they had to go back and retrieve it, which took approximately five minutes. Finally, when the person returned with the invoice, I was asked to park in the waiting area to receive it.

At that point, I decided to forgo the invoice and proceed without it. Additionally, during the transaction, the cashier requested a donation of R2 for three kids, and I obliged. I sincerely hope that the money reaches the right hands as intended.

Despite the minor inconvenience with the service, I must commend the KFC at the Glen Mall for the excellent quality of their chicken. The flavors were exceptional, and the chicken was freshly prepared, making it a delightful surprise.

I believe that the staff at this branch could improve the service by ensuring that invoices are provided at the collection point, eliminating the need for customers to wait or park separately for it. This small adjustment would greatly enhance the overall experience for patrons.

Overall, I had a positive dining experience, and I would recommend trying the KFC at the Glen Mall for their deliciously prepared chicken. Just keep in mind the potential inconvenience with the...

My one star is not for the food or KFC as a business but for customer service at the particular KFC branch. KFC has always been a good restaurant for fast food but when I went to this particular KFC at the Glen Mall I was extremely disappointed by the attitude of the staff members, they turn their back to you when you enter the shop in a way to force you to use the self-service machines, a concept which I understand that they want to promote these machines but I don't think it's moral and ethical practice to do it at the expense of customers time and convenience, they were two employees visible and both of them were wearing headphones and when I asked for help they behaved in a manner to make me feel guilty for disturbing and they had no customer service attitude at all. I had to insist that they look at me because I wanted to ask a question and when I changed my attitude showing that I know my rights as a client that is when they gave turned around to...

Went to the glen mall kfc on monday. What a disappointment. We ordered 3 fully loaded box meals, a 9 piece, chicken pops and a snack burger. First they didn't have the cooldrink we wanted. We waited terribly long, when we eventually received our order, we checked that everything was there. When we got home, the chips were very old, the pops were rock hard, we had to cut off the sides of the meat on the colonel burger as it was too hard to eat. The lettuce on all the burgers were starting to brown as well. This was the worst experience, and we spent close to R500. This is unacceptable, and I will not advise anyone to go there. The lady that served us, didn't seem like she knew...