Krispy Kreme — Restaurant in Gauteng

To Whom It May Concern, I am writing to formally express my disappointment regarding the unacceptable level of service I recently received at your establishment Krispy Kream in Brooklyn Mall. Despite having many alternative options due to the abundance of competition in the area, I chose to visit your business expecting professionalism and courtesy. Unfortunately, my experience fell well below reasonable expectations.

From the outset, I encountered staff members whose demeanour could only be described as rude and dismissive. Basic requests were met with impatience, and at times, outright disregard. It was clear that customer care was not a priority, as staff seemed unwilling to assist or address questions with even minimal politeness.

More troubling still was the inconsistency of the service provided. On certain days I will receive a Tenant discount and on other days I don’t. On some occasions, procedures were followed correctly and with efficiency, while on others, similar requests were met with confusion and delays. This lack of uniformity not only causes frustration but also undermines trust in your brand. Customers should not have to wonder whether they will receive competent service with each visit.

Given these repeated issues, I am compelled to point out that, in today’s market, customers have a wide array of choices. The presence of so many competing businesses means that poor customer service is not only disappointing, but also damaging to your reputation and future prospects. If these problems are not addressed, it is likely that customers—including myself (and colleagues)—will choose to take their business elsewhere.

I urge you to take immediate steps to improve both the professionalism of your staff and the consistency of your service. Investing in training and establishing clear standards for customer interaction will go a long way in restoring confidence and ensuring positive experiences. Your attention to these matters is not just appreciated, but essential.

Date of intendent; 23 September 2025 08:15 am

Thank you for your time and consideration. I hope to see meaningful improvements in the...

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