Steers Drive Thru Clubview — Restaurant in Gauteng

I am deeply disappointed with the service I received following an incident at the Steers branch in Clubview (Club Crossing Shopping Centre) on December 8th, 2024. During my visit between 10:40 AM and 11:30 AM, I lost my wallet there.

Upon realizing this, I returned to the branch the next day, December 9th, to inquire if anyone had handed it in and to request access to the CCTV footage for the relevant time (10:40 AM to 12PM). Unfortunately, I was informed that no one had reported a lost wallet and that the person responsible for reviewing the CCTV footage was unavailable. I was told to return the following afternoon.

This delay was incredibly frustrating, especially given the urgency of the matter. My bank cards were fraudulently used later that evening in Salvokop, Pretoria, between 7:30 PM and 8:30 PM. This indicates the person who took the wallet likely waited until later to use it, and reviewing the footage could have provided critical information to address the situation.

Despite my efforts, including following up via phone call, I have yet to receive any confirmation or assistance regarding accessing the footage. The lack of responsiveness and urgency in handling this matter is unacceptable, especially given the potential consequences.

I sincerely hope Steers takes this feedback seriously. Such incidents should be handled with more efficiency...

You should be ashamed what you dish up for your paying customers - Ordered a full chicken and a King Steers Burger take out , the chicken was as tough as can be and the Burger bun fell apart when lifted out of the container, sign of a very stale bun - We ended up only eating the chips but what a disgrace that you expect your customers to be happy with what you supply to them. Luckily for Steers , Health inspectors are non existent in South Africa and lucky for you that you received almost R400 for some chips, I will certainly never ever set food in Steers ever again. Ns - Please don't reply with your standard automated response to this , rather take some interest and time with this review , it might just save your brand in the long run if you do...

Very bad service, for the past 3 time my orders is wrong

Tonight i placed an order told the lady my order 4 times after the 4 time she kept giving me the wrong order

While she’s standing with my slip in her hand

Waited 25 min for my food in a drive through were there was only 1 car behind me.

Food was cold.

Will definitely not order food from them ever again.

I ordered a milshake and it tasted like plain milk and was watery with no ice cream in it. Ordered a cup of ice cream cup was half and was told they measure the weight of the ice cream per cup 250g 😂😂 got home and it was 110g with the cup INCLUDED.

This is the 4th...