Debonairs Pizza — Restaurant in Roodepoort

Would give a 0 of I could!!!!! Called in to order for collection at 15:52. They said it would take 15 minutes. Once I get there at 16:03, the lady said that I had to wait as it wasn’t ready yet, so I paid … then waited for them to call my order number. While sitting there, I see other people also waiting for a long time, and after a while their order number will get called out. I decide to wait until they say anything and not to make a scene as they clearly see that I am sitting there waiting. 45 minutes go past and I decide to go to the counter to ask why it’s taking so long, they check on the shelf. And my order has been sitting there for probably 20 minutes!!! So they give me the pizzas without saying anything. When I asked them why they didn’t call out the number, both of them denied that they did not help me, and neither even apologised. What did I get out of this? 3 cold pizza’s and a WHOLE HOUR...

Absolutely shocking service. Placed a order online that was taking exceptionally long. Called the branch and was put through to a dead extension 7 times the person who answered the line didn't care to even try assist. I eventually called their customer service line and the person who answered had their TV or radio playing so loud in the background I couldn't hear a word they were saying and she couldn't even give me a answer regarding my order. Eventually 2 hours later I got a call from the driver claiming he was at my house but I didn't answer my phone which I know was a lie since I had my phone on me all night when I questioned this he claimed he wasn't actually there and that my address was wrong despite the fact I've ordered off their app countless times. Order eventually arrived ice cold. Will never order from...

Worst experience ever, I just ordered a creamy decker meaty, pizza received in good condition but it was creamy decker chicken, I couldn’t return the pizza because I already opened it and my kids were hungry. I phoned the shop to complain and I was transferred to “the right” person and guess what? She hanged up on me and blocked my number😅pathetic right? I will never order here again shame I don’t know why I bothered today, I normally buy my pizza at Romans. Thanks for the pathetic service and to the lady who blocked me, if you don’t get removed from that position they better take you to customer service training very soon coz you blocking me shows that you knew you gave the driver...