vida e caffè Florida Road — Restaurant in Windermere

Was not acknowledged upon entering the store, watched with wide eyes as the staff desperately flicked flies out the food display unit that I decided would not be the first choice of breakfast afterall. Found it in me to interrupt the staff member who'd yet to ask if I needed assistance whilst she waved the flies around with a cloth. I said, "good morning, "looks like you have a fly problem", i was further ignored, then asked if anyone could please let me know what sandwiches where on offer with the grande coffee special currently being run. Yet to get any greeting or remark about the noticeable fly issue, I got a response of, "chicken" that was it.... I stood for a while longer in silence stunned by the service and decided I deserved way better than this... I then went next door to Mark Gold for a lovely freshly toasted sandwich "minus any flies" with coffee to go and was waited on eagerly by friendly people who seemed happy to sell me a single sarmy with all the smiles and appreciation of having made a sale. Come on Vida,...

The standard of hygiene in this store is shocking! Ordered a Lotus Biscoff Latte on Sunday, 24 September 2023, and witnessed the Barista, Zandile I think she said her name was, drop the cup on the floor which already had the syrup in it, wipe it and continue as if nothing happened. When I lost it and asked her what the hell kind of hygiene is this, only then did she use a new cup and start over. I asked for the Manager who was off, and was met with the person in charge at the time, who was so uninterested, had such a bad attitude and apologised in a manner that clearly said to me this was not a serious concern for her. Does Vida not provide any training to their staff? What criteria do they use when employing people? Is incompetence a key requirement? Wow this...

The coffee is good, although the stench of garlic was overpowering. But the real challenge was the toilets. Walk through the "washing area" (quite scary), up a step, then down 8 steep steps, past the gas cannisters, then up six steep steps with missing tiles, and then down another 4 steps to the two toilets. And one hand rail for the 4 steps. DO NOT go to this cafe with a disabled person. There is no ways that they will get to the toilet. And the flushing device was partly broken in the one toilet. Street noise was substantial but it is a street cafe so that is part of...