Restaurante Casa Julio — Restaurant in Alicante

We love this restaurant and we come here every time we come to Alicante. We have been to multiple restaurants all over Spain, and this seem to have the best paella ever. However, today we felt very disappointed from the host. They said they had no tables apart from the high table by the bar, which we reluctantly accepted despite seeing multiple empty tables. After ordering, we asked again to another waiter if it was possible to move to a normal table, and she thought there was one inside we could move to. However, the host again said no. After this, another couple come in and get assigned to another high table behind us, and as they didn’t like it and preferred to sit outside in one of the empty tables, they went to the host to ask to change table and the host said yes. This was very unfair and disappointing for us customers witnessing all of this whilst being denied the same thing. So at that point I was furious and had to confront him and said that wasn’t fair. I was about to leave the restaurant but he finally then moved us to a table outside and again, there were plenty of free tables all the time during our stay there. In summary the food is great and our waiters who served the food were nice and friendly, but please ensure to book in advance otherwise you’ll be turned away despite them having free...

Paella was nice but a bit salty , I had the one with the lobster. The fried anchovies were ok, the location is really nice and the prices are reasonable . I would have given it a 5 if it wasn’t for the service. I came in for a table on my own and the host told me I have to sit inside , no tables outside despite having many empty tables outside. I asked him how long is the wait , he said 45 min so I chose to wait. 5 min later he found a table outside. Then the staff were so rushed , didn’t speak English , didn’t try to understand and was in a rush to get everyone done and out . I appreciate that it is a hot location and they want to turn things around but feeling so hurried while...

Somos fieles clientes de Casa Julio desde hace años, siempre ha sido nuestro restaurante favorito y nuestro lugar de confianza para llevar a nuestras visitas, pero la penúltima vez que fuimos nos decepcionamos con la calidad de la comida. El arroz estaba seco y no tenía el sabor y la textura de siempre. Pensamos que podía ser un caso aislado, ya que todo el mundo tiene derecho a equivocarse, así que hoy fuimos para darle otra oportunidad y nos hemos llevado una desilusión enorme. Pedimos arroz con rape, almejas y gambas (meloso) y arroz negro. Nos trajeron el arroz de rape lleno de agua, parecía un arroz caldoso y les dijimos que si podían llevárselo y traerlo meloso. Cuando nos lo volvieron a traer estaba pasado y el sabor era mucho peor que la vez anterior, sinceramente, el peor arroz que he comido nunca en Alicante. El arroz negro ni si quiera lo trajeron porque se les olvidó, y cuando se lo recordamos, le dijimos que ya no lo trajera. Los postres que siempre han sido espectaculares tampoco estaban igual que siempre, han perdido muchísima calidad. Con toda mi educación le pregunté al camarero que nos sirvió (el hombre calvo, que por cierto, es todo un profesional y de toda la vida) si habían cambiado recientemente al personal de cocina y le comentamos la situación. Nos aseguro que era el personal de siempre, pero tenemos serias dudas porque en los años que llevamos yendo jamás nos había pasado esto.

Con esta reseña no pretendo hacer daño al restaurante ni al personal de servicio, solo ofrecer mi experiencia al resto de consumidores.

Ojalá esto llegue a ojos de la dirección del restaurante y sepan solucionarlo a tiempo, porque con todo el dolor de mi corazón, hoy han perdido varios...