SushiO — Restaurant in Armilla

Though the food is amazing, I was slightly disappointed by the service. My partner and I went on the day of the grand opening. At the restaurant, you order all your food on a tablet. On our tablet, the majority of the food items showed no picture or ingredient list. We mentioned this to the waitstaff, and, the first time, they said there was a WiFi problem. Having no pictures or ingredient list, we asked about the ingredients in a dish and were told it had salmon, so we ordered it. However, the dish that was delivered to us had shrimp. Again, we asked for help with the pictures on the tablet, and the manager even came over to change it to a different WiFi setting and told us it was fixed. It wasn’t fixed, and still 90% of the menu had no picture or description. All of the other tablets in the restaurant Gad pictures. We asked one more time and received no help. We ended up looking over the shoulders of the table next to us to try to see the pictures on their menu, but we ended up leaving without trying many different menu items simply because we didn’t want to risk it without knowing what they contained. I understand that technical difficulties happen, especially on the first day, and the waitstaff were very kind, but I felt disappointed that we weren’t offered a solution or moved to one of the many open tables with a new tablet. My partner has food allergies, and the lack of information we were provided could have been a real safety issue for him.

Other than this, the food we did try was really delicious, and the decoration is...

We visit here roughly once a month. In my opinion the sushi is the best of Granada. Also price you pay for it is good! Altough they have recently a new policy; you are allowed to eat for 1,5 hour.

The tablet has an option to set a time limit, but they did not use it.

The staff is very nice and friendly, but the overall experience is ruined by feeling rushed all the time. We made a reservation at 20.00. We arrived at 20.05. The staff mentioned that its buffet libre for 1,5 hour now, and that they do a second group after us. We started dining and at 21.00 the waiter asked if we are done eating because they wanted to prepare the table for the next reservation. At 21.21 the waiter came over with the payment console and basically forced us to pay and leave. Meaning that we had 1 hour and 10 minutes to enjoy our dinner, but out of that 70 minutes, we felt very rushed for 20 minutes aswell.

In general 1,5 hour is enough to enjoy dinner if you know in advance that you have 1,5 hour. But we did not get to...

Le doy una estrella porque no le puedo dar menos. Servicio pésimo. Trato deshumano e incluso racista. No recomiendo ir si quieres pasar un buen rato. La comida no estaba mala, pero el trato que recibes hace que sea imposible poder disfrutar de la comida.

Al principio, te avisan que solo puedes estar una hora y media porque está lleno el local (cosa que deberían avisar, sobre todo cuando vas allí a propósito, ya que está lejos del centro). Pides platos (5 por persona cada 3 minutos) nada más llegar. Tardan mucho en llegar así que sigues pidiendo porque tienes un plazo de una hora y media y si tardan en traer los platos, tendrás que pedirlos con antelación, obviamente. Empiezan a llegar platos, y se nos acerca una persona que trabaja allí (seguramente la dueña) mirándonos extremadamente mal y nos dice cosas muy muy feas en chino (ya que hay gente de esa nacionalidad en nuestra mesa). Intentamos hacer caso omiso porque hemos ido a hablar y disfrutar de la comida y ya habíamos pedido todo, solo tenían que terminar de traer comida pero seguía acercándose esa misma mujer a quejarse, cuando pone de manera muy clara en la tablet que hay en la mesa que es comida ilimitada. Llegó incluso a decir al resto de camareros que miraran minuciosamente todos los platos que estaban vacíos para ver si habíamos dejado algo de comida escondida, cuando no lo hicimos en ningún momento. Un trato muy discriminatorio, ya que solo lo hicieron con nosotros y no paraban de mirarnos mal cada vez que pasaban por al lado. Solo los trabajadores chinos...

Decidimos poner una hoja de reclamaciones, y se resistían demasiado. Deben darte una hoja de reclamaciones sin forcejear por ley. No pueden poner pegas. Pueden preguntar por qué, claramente, pero no decirte que no la pongas e insultarte. Se notaba que los camareros españoles estaban preocupados, incluso puede que tuvieran miedo, por su puesto cuando no deberían tenerlo ya que no han hecho nada malo. Da mucho que pensar de un restaurante si sus empleados tienen miedo. Finalmente después de 10 minutos pudimos irnos con la hoja de reclamaciones, exigiendo que pagáramos 2€ más por 2 piezas de sushi que habíamos dejado...

Para resumir, no recomiendo para nada venir. Una experiencia pésima. Si quieres que te arruinen el día, es el sitio ideal.

P.d.: no nos trajeron siquiera todos los platos que habíamos pedido pedido... me quedo...