El Primavera Cafe 365 — Restaurant in Barcelona

I usually have a very good experience at this 365 branch in Sant Antoni. I come here two or three times a week for breakfast since it’s close to where I live, and everything has always been smooth and pleasant—until today.

Normally, I pay by card, but this morning I happened to have coins, so I paid with 3€. I left the coins on the counter—admittedly, that was my mistake. I felt comfortable doing so because I come here often and feel like a regular. The staff were busy preparing my order and handling other tasks, so I didn’t want to interrupt.

After picking up my coffee from the counter, I returned to the register where I had left the 3€, expecting my change of 70 cents (since the total was 2.30€). When I asked, the younger staff member told me to wait for the person who had taken my payment. I understood—they were busy and getting ready for the day—so I patiently waited.

When I followed up, the older of the three staff members told me I had already received the change, which I knew wasn’t the case. I told her politely that I hadn’t, and to be sure, I opened my bag and showed my wallet, which only had 2€ coins—no 70 cents.

At that point, the story changed, and she claimed I hadn’t paid at all. That really frustrated me. I stood my ground and didn’t leave until she eventually gave me the 70 cents.

It’s a pity this happened because I genuinely enjoy having coffee at this place and have always appreciated the service. I hope this was just a one-time...

Hellow there i am sorry to say you need to teach one of the lady in your staff tiday i visited here because there was no electricity on ronda de sant antoni unfotunatelly it happend again the croissant was very hard i said the girl to change please but there was three girls the one who was older in age i have photo of her but i am not uploading she is the same lady who done this with me on ronda de sant antoni she denied to change its our right we can request to change but she denied in action i paid for the food but i just picked my coffee and walked away as i did last time i complained you erlier on ronda de sant antoni but the things are same the other girls was willing to change but she is the one who denied i am uploding photo of her you can find her...

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