GABBY’S BRUNCH — Restaurant in Barcelona

Oh, dear fellow brunch enthusiasts, let me regale you with the tale of my extraordinary brunch experience at Gabby’s in the sunny city of Barcelona! Prepare yourselves for a culinary adventure that transcends the ordinary, and let me shine a spotlight on the brilliant servers, Gustavo and Carlos, who added a touch of magic to our delightful feast!

From the moment we stepped foot inside Gabby’s, we were whisked away to a world where brunch reigns supreme. The atmosphere was a perfect blend of vibrant energy and cozy comfort, with sunshine streaming through the windows, casting a warm glow on the chic décor. The place had an undeniable charm that made us instantly fall in love.

Now, let me take a moment to shower praise upon the dynamic duo of Gustavo and Carlos. They were the epitome of exceptional service, taking the art of brunching to new heights. Their knowledge of the menu was astounding, and their recommendations were nothing short of divine. With smiles that could brighten the gloomiest day and a sense of humor that left us in stitches, Gustavo and Carlos truly elevated our brunch experience.

In conclusion, Gabby’s Brunch in Barcelona is a haven for brunch enthusiasts, and Gustavo and Carlos are the icing on the cake, or should I say, the hollandaise on the Eggs Benedict! Their impeccable service, paired with Gabby’s tantalizing menu, create an experience that will leave you craving for more. So, dear friends, if you find yourself in the beautiful city of Barcelona, don’t miss the chance to brunch at Gabby’s and let Gustavo and Carlos work their magic. Cheers to a brunch extravaganza that will forever hold a special place in our hearts! (Girlfriend took photos)

Best regards...

Gabby’s Brunch in Barcelona left me with mixed feelings, primarily due to the surprisingly unwelcoming service, a stark contrast to the usually friendly atmosphere you'd expect in Spain. From the moment we arrived, it felt as though our presence was more of an inconvenience than a welcome. Despite visible open tables, we were made to wait unnecessarily before being seated. The process of cleaning and preparing our table was slow and lacked efficiency, further testing our patience.

The demeanor of one of the servers did little to improve the situation. With a consistently sour expression, their service lacked the warmth and hospitality that are the hallmarks of a pleasant dining experience. While one of the server's colleagues did make an effort to be more accommodating, the overall ambiance had already been marred by then.

This experience highlighted the importance of attentive and friendly service in the hospitality industry. It’s a reminder that no matter how good the food might be, the demeanor and attitude of the staff play a crucial role in shaping the dining experience. It seems there's a significant opportunity for improvement at Gabby’s Brunch, particularly in staff training and fostering a more welcoming environment. Hopefully, the management will take this feedback to heart and work towards creating a more positive atmosphere for...

My Second Experience at Gabby's

We arrived at the place to have brunch and saw a free spot outside. The table was not clean, and no one was at the door to receive us. Nevertheless, we waited, not for 3 or 5 minutes but for around 20 minutes, just like the group of people next to us.

We saw a waiter pass by and asked him to take our order, but he said it was not his assignment and that he would ask a colleague to do it. I waited an additional 3 minutes and then went inside. I spoke with what I assume was the manager and asked to be attended to, and she essentially asked the same guy to take our order. After another 3 minutes, he passed by again with no attention given to us. Two minutes later, my friend went to ask what had happened, and they said they would attend to us. Instead, two guys came to attend to the table next to us. I heard one of them say that we had just arrived, and I corrected him, stating the truth that we had been waiting for nearly 30 minutes. I believe his boss, Leonardo Leal, instead of offering us a solution, was more concerned with telling us that we should ask someone to seat us. So not only did we not receive proper service, but we were also blamed when no one was doing their job properly by attending tables, cleaning, and providing good customer service. This ended with me asking for a complaint form. I asked to get an official complaint form, and after some minutes, he told me he had more things to do. Of course, I don't like to complain, and believe me, I don't enjoy having bad experiences at a restaurant.

He was talking with his manager and eventually came back, saying that his manager told him they are not obligated to provide complaint forms, and that I could do it myself.

We left the place with such a bad experience. The issue is, this is the second time I have had a similar experience at the same place, and I won't be going there again.

It's a shame because the place looks nice and the food does as well; nevertheless, the service is so bad and the customer experience is terrible. They should treat their clients better.

Mi segunda experiencia en Gabby's Llegamos al lugar para desayunar y vimos un espacio libre afuera. La mesa no estaba limpia y no había nadie en la puerta para recibirnos. Sin embargo, esperamos, no 3 o 5 minutos, sino alrededor de 20 minutos, al igual que el grupo de personas a nuestro lado. Vimos a un camarero pasar y le pedimos que tomara nuestra orden, pero dijo que no era su tarea y que pediría a un colega que lo hiciera. Esperé 3 minutos adicionales y luego entré. Hablé con lo que supongo era el gerente y pedí que nos atendieran, y ella básicamente pidió al mismo tipo que tomara nuestra orden. Después de otros 3 minutos, pasó nuevamente sin atendernos. Dos minutos más tarde, mi amigo fue a preguntar qué había pasado, y dijeron que nos atenderían. En lugar de eso, dos chicos vinieron a atender la mesa que teníamos al lado. Escuché a uno de ellos decir que acabábamos de llegar, y lo corregí diciendo la verdad, que habíamos estado esperando casi 30 minutos. Creo que su jefe, Leonardo Leal, en lugar de ofrecernos una solución, estaba más preocupado en decirnos que deberíamos haber pedido a alguien que nos sentara. Así que no solo no recibimos un servicio adecuado, sino que también nos culparon cuando nadie estaba haciendo su trabajo correctamente atendiendo mesas, limpiando y proporcionando un buen servicio al cliente. Esto terminó con mi solicitud de una queja. Pedí obtener una queja oficial y después de unos minutos, me dijo que tenía más cosas que hacer. Por supuesto, no me gusta quejarme, y créanme, no disfruto tener malas experiencias en un restaurante. Estaba hablando con su gerente y eventualmente regresó diciendo que su gerente le dijo que no están obligados a proporcionar formularios de quejas, y que yo podía hacerlo...