H10 Marina Barcelona hotel — Hotel in Barcelona

I would highly recommend this hotel, as staff are professional and friendly but are not overly assertive. They will acknowledge your presence when you walk into the hotel but unless you are requesting something, they will leave you to go about your day. Which is probably why it is labelled as 4-star but in my opinion deserves more – considering the size of the most basic category room and the amenities they provide you with. They should really be disclosing this on the website, as far as I knew from the information on the website; we only had shampoo, conditioner and shower gel. So then, I had brought my own toothbrush, not knowing there would be a two dental kits provided in the room. Not only the dental kits, but we also received a shoe polishing kit and shaving kit. Truly remarkable for only a 4-star hotel. Also another thing I have to mention is the amount of pillow they provide you with is glorious! They give us 3 pillows each, which was perfect for us considering pillows from hotels are normally quite fluffy and turn flat quite quickly. But genuinely had such good night’s sleep here. Lots of space in the room and of course a minibar to store any drinks or food you may have during your stay. I know if I am coming back to Barcelona I would only want to stay here! Feels like my second home even though we were only there for 4 nights. The only downfall I would say for the property I would say would be the Spa and the staff. My boyfriend had tried to book massages for us for the day of my birthday prior to us staying and there was a real communication barrier with the staff booking this for him. As much of a struggle it was, he managed to make the booking but just wanted a formal written confirmation of this – but this was not provided. Not sure if the Spa just do not have confirmation of appointments to be sent to guests or if there really was a communication barrier with them. So when we finally approached the Spa for our appointment, the man on reception was quite frank and rude – said we had to go upstairs to main reception to pay for the treatment. So there we were at 15:00 peak check in time, trying to pay for this treatment – which we were NOT informed that we had to pay at the main reception desk. If we were informed, my boyfriend would have paid upon check in. But again, this is just another miscommunication gap, which could have been avoided. So once we finally managed to pay, after the craziness of trying to see a receptionist while they were trying to check in a group – the spa staff were quite hostile telling us to “hurry up” because of the “time”. Sorry but – if the staff is not communicating to us effectively, how on earth is this our fault that we are now late? Why is the Spa not able to take their own payments? Why is Front Office not aware that guests must pay for treatments beforehand so they can advise upon check in etc ? These are just small things, which could have improved our stay significantly. Apart from the Spa staff almost ruining my birthday, I genuinely enjoyed my stay in the hotel. I just wouldn’t recommend using the Spa for the above reasons. Just seems they are very unorganised and unprofessional and they could have dealt with us...

Sadly disappointed by initial introduction to hotel. Arrived early before check in time to ask if we could leave our luggage. Staff very helpful & polite and said they would call housekeeping to ask them to prepare our room early. We left and returned an hour before normal check in time. Room not ready so they asked us to sit and wait and they would call us over as soon as the room was ready. They didn’t so if I hadn’t gone to check we would have been left waiting in the bar. Got to room and pleased with cleanliness and size but noticed that although we had paid for a deluxe room, there was none of the additional deluxe perks promised and paid for! Called reception to be told yes housekeeping were aware and would bring the kettle, slippers and bathrobes later! By the way that is all you get as extras for a deluxe room. So sadly a poor start to the stay which has tainted our experience and holiday and would now not chose to return here. Don’t waste money on a deluxe room it’s not worth it.

Thank you for your response which clarifies H10’s listening and approach to customer service. Firstly as explained in my initial review, yes your staff did ask us to sit in the bar area to wait whilst our room was prepared and we were given a free drink to enjoy whilst we waited. We were assured as soon as our room was ready we would be notified. However no staff member came to let us know as you have alleged and it was only when I returned to reception and asked that I was made aware the room was ready. However our room did not have the kettle, coffees/teas or the dressing gowns or slippers. In response to my call advising these items were missing your reception team advised me that housekeeping were aware that the items were missing and would supply the. The kettle and tray with teas and coffees appeared later that afternoon, which explains why it was there as you mentioned after we checked out. However despite a 2nd call to reception notifying that we were still awaiting the slippers and dressing gowns they assured us that housekeeping would deliver these to the room. However these were never supplied so were obviously not in the room when we checked out. We did notify the reception team as we checked out that the requested dressing gowns and slippers had never been supplied for which they apologised. Suffice to say the service we received was below the minimum standard expected but more concerning is your response as you have misrepresented the facts e.g your staff not coming to notify us that our room was ready and by implying that the kettle being in our room on checkout implied it had been there all the time. The items are only of minor importance, but as you charge for them in your deluxe upgrade they should be suppled in the room on check in and not require the customer to have to keep asking for them. From our experience, it could be viewed that H10 are actively taking money under false pretences which I am sure is not a reputation your organisation would like to...

We stayed 4 nights in the hotel, a family of 3.

The room provided was standard in order to put an extra bed. Overall, everything one needs is available, shampoo, body lotion, dental kit etc... Which is really nice if you are forgetful 😉. The room and furniture are aging, yet it is very clean. Cleaning is done on daily basis. Bed and pillows were very comfortable.

The spa is OK. We went there twice. The first time, jacuzzi was freezing cold. The next day, temperature was OK. I usually experience it hotter. Steam room and sauna are very small. Could fit 3 people because of Covid restrictions but really it should not fit more than that or would feel really crowded. The receptionist not too friendly. We booked a slot but e lost time because we had not been told to pay beforehand at the reception. Knowing that you have a limited time slot of 90 minutes, I was not too happy about losing 15 minutes just because I was not informed to pay ahead.

The hotel lounge is very nice and a big plus for the small exterior where we had lunch on two occasions. The food was so-so though. But it is really nice to sit outside, have a drink and enjoy the sun.

The breakfast was really the highlight of our stay. Amazing food, good quality, and lots of variety. I have been told not to pay for hotel breakfast because one can find cheaper outside but I must say that it is worth every penny! Staff is really making sure everything goes smoothly.

Location is great. Many things and areas can be visited just walking distance. And if you don't want to walk, there are always taxis waiting downstairs for very cheap price. During our stay, we did not encounter any issues with homeless or feeling of insecurity. Graffitis are everywhere which does not give a good vibe at first but after visiting the city, it seems that they are everywhere...

The reason I am removing one star is because of the sound and noise. Soundproofing is non existant. I have traveled a lot and been in hundreds of hotel and it is the first time that I experienced that. You can hear people discussing, you can hear toilet flush, you can hear steps, so if you can hear everything, they can hear everything too! My primary goal when I go to a hotel is to get a nice comfortable room for a good sleep. When there are people surrounding your room discussing or partying until late, if you are like me, you can't sleep until they go to sleep. Out of 4 nights, I only slept well just one night...

Overall, that hotel is a very good deal and if you are not too sensitive to noise then go for it. If you are then you...