MIAM EIXAMPLE — Restaurant in Barcelona

This morning I went for breakfast in Miam and ordered a French toast, which was actually very good, and a matcha. On the menu, I saw I could choose between green, blue, and pink matcha, which immediately confused me, since matcha is, by definition, green. I asked the waiter about it, and he reassured me that all three options were “matcha,” just with different colors. That sounded a bit odd, but I assumed they were using natural coloring to make the drinks more aesthetic, so I went with the pink one. What I received, however, was not matcha at all: it was beetroot latte. I pointed this out, and the waiter insisted again that it was matcha, even bringing out the container to prove it. Ironically, the label confirmed what I had said: it was made entirely of beetroot and other ingredients, with no trace of matcha whatsoever. I didn’t enjoy the drink at all, and what bothered me even more was that after all of this, they still charged me for it. I don’t think that was fair. I hope they revise the wording on the menu and pay more attention to the customer experience in the future misleading information like this really...

The food is very average, rather tasteless. The coffee is bitter, not specialty. They promised that all juices are fresh, but they brought juice from a bag, poured into a glass. Their current rating of 4.9 does not reflect reality, and I did not understand why it is so high and how they collected 500 reviews in 2 months from opening. Then I realized that they ask everyone to leave a good review at the end, for me this is a sign of bad service. At the end they forgot to serve the dessert, we were waiting for it...

The Iberian toast and the breakfast brutto we had were absolutely excellent – I highly recommend them. If you’re visiting on a warm day, the mint lemonade is incredibly refreshing. Even though we were quite full, we couldn’t resist trying the chocolate pancake, and we’re so glad we did. Everything was really well done. The waitstaff were quick and helpful...