Rooq — Restaurant in Barcelona

One of the worst customer service experiences I have ever had in a restaurant, not just in Spain but worldwide.

6 of us came here to eat (4 adults and 2 children). Spending a total of €70. We placed our order 1 by 1 to ensure that it was taken correctly.

Somehow in the process the person serving us (Marceau) had made an error which became apparent only on the food being delivered to the table as no receipt was initially given to us.

There was one burger missing completely and he had somehow combined the ingredients from 2 different burger orders into one burger.

I brought this to Marceau’s attention assuming that the problem would be rectified. Instead he became very argumentative suggesting that we had made an error in the order. I politely tried to explain that he was the one who made the error and it was obvious that this was the case as we ordered 1 by 1 and the fact that one of the burgers had ingredients inside from 2 separate orders.

Marceau’s customer service skills and feeble ‘solution’ offer is not acceptable. He said that we should just order and pay for the burger that was missing and eat the incorrect one. I told him to forget it and that I would not be putting any more money into the establishments pocket if this is how they treat clients.

Extremely poor service, the food is nothing special, my children found the chicken burgers quite hard and over cooked.

In summary I highly advise against eating here if you are in Barcelona as it seems they only care about money and not the satisfaction of...

A friend of mine recommended this place and I’m gladly giving 5 stars. They’re pretty good at what they do (Frying chicken). The chicken seems like chicken breast, it’s meaty, juicy and lean from the insane and mega crusty and crunchy from the outside which makes for the perfect bite! I also like the fact that the inner chicken is flavorful too as there are other fried chicken recipes that pin the focus on the outer crust only which leaves the inner part quite bland. I tried the Spicy chicken sandwich and it was superb, maybe it could have been a bit larger or maybe the fact that it was super tasty meant I needed to order another one? Haha. We ended up ordering 10 piece nuggets as well with half spicy portion and the other half regular. The spicy nuggets did not do it for me nor for my friends, they just weren’t as good as the regular ones probably because of the wet effect that causes them to lose their crunchiness. (In short, I wouldn’t recommend the spicy nuggets) They also offer a multitude of sauces for the sandwiches (tip: add a sauce menu on the wall next to the other menu, can help speed up the ordering process)

Good place, glad I tried it, will probably come back!

Also, great staff (lady working there is super pleasant to speak...

I was recommended this place by a friend and he was so right about it! It’s probably the best chicken burger that I ever tried, at least it’s the best one in Spain. The meat is amazing - it’s crispy outside, but tender and juicy inside, just a perfect balance. The bread of the burger is also pretty awesome, because it’s not a typical bread, it’s more like a Dutch or German bread, which I love a lot. These guys make everything from scratch here, they don’t have frozen ingredients and everything is super tasty. Especially I was happy to see coleslaw in the menu - it’s a really tasty salad and it’s something dear to me. The girl recommended me to use cremoso version of it was delicious I love how friendly and helpful the staff is. They are all lovely people I went here on the Saturday night and it wasn’t full, but I liked it this way Also, the interior of the place is very appealing. I love all the details that they put into the decoration and...