Hotel SERHS Carlit Barcelona — Hotel in Barcelona

[Whole story + in response to the hotel's reply]

Unhygienic, rude, and completely irresponsible – worst hotel experience of my life.

Within 24 hours, we found three stains — including BLOOD — on two different beds in two separate rooms.

The first time, the first receptionist simply handed us clean sheets and told us to change them ourselves. We switched rooms, only to find more BLOOD-STAINED bedding in the second one.

The next day, we discovered yet another BLOOD STAIN, this time inside the duvet cover. This wasn’t just poor cleaning — it was a serious hygiene failure that made us question whether any of the bedding had been cleaned at all.

And it got worse. When we calmly asked for the stained duvet to be replaced, the female front desk staff became defensive and threatened to kick us out without a refund, claiming the decision came from her supervisor. Yes — we were threatened, simply for asking for basic hygiene and a respectful response. This isn’t customer service. It’s bullying.

And it didn’t stop there. On our last morning, the orange juice machine dispensed juice with two dead FLIES floating inside. When we told the staff, her first reaction was: “That’s normal, the machine is fine.”

No apology. No concern. Just brushing it off like it was nothing. Absolutely disgusting. In the end, Expedia stepped in and offered compensation, but the hotel itself remained defensive, unapologetic, and downright rude until the very end.

I honestly don’t know how a hotel like this is still in operation. It’s a disgrace to Barcelona’s hospitality industry. If you care at all about basic cleanliness or being treated with respect — stay far, far away from this place. It’s filthy, aggressive, and completely unprofessional.

The only staff member who was respectful and helpful was the second receptionist who helped us to switched room and bed sheet. The others — especially the supervisor — were terrible. We genuinely don’t understand how some of them ended up working in hospitality.

[Response to the hotel's reply]

It’s unfortunate that the hotel’s response avoids the core issue: repeated hygiene failures, supported by photo and witness evidence.

“Occasional circumstances beyond our control…” Three blood stains across two rooms and flies in orange juice are not “occasional”—they point to systemic failure in hygiene and quality control.

“Our team acted promptly and professionally…” When we first reported the stain, we were handed a clean sheet and told to change it ourselves. What kind of professional hotel asks guests to change stained bedsheet themselves?

We reported the issue immediately. The front desk stated it was instructed by the supervisor not to allow a room change or upgrade— we have documentation of this. The second receptionist was the only one who helped. On day two, after we found another blood stain inside the duvet, our request for clean bedding was refused — the stain remained until checkout.

We only declined access once — the next morning — after experiencing two unclean rooms and losing trust. We had scheduled plans and didn’t want staff in our room while we were out. That was reasonable caution, not lack of cooperation.

“You were free to leave…” When a guest reports serious hygiene concerns, the answer should be a solution — not “pack and leave with no refund.” It’s a way of punishing guests for speaking up, while hiding behind the language of “freedom to choose.”

“You didn’t report the fly in the juice…” False. We immediately pointed it out. The staff responded: “That’s normal.” This wasn’t about reporting — it was about how seriously the hotel treats food safety. This incident just confirmed the same pattern of negligence.

“We’ll inform Expedia of your reviews…” Guests have every right to share documented, honest experiences.

To summarize:

The hotel bears undeniable responsibility for repeated hygiene failures.

Its handling — through denial, misrepresentation, and disrespect — reflects a serious failure in guest service and...

I paid 4 four nights and was traveling with my 42 yr old son. Asked for a twin bed the room was misrepresented to me and I had two twin beds that were pushed together that could not be pushed apart forcing me to have to actually sleep in practically the same bed with my son. But that wasn’t the worst part the worst part was the lack of privacy from the bathroom to the rest of the room which was not represented in any way and my one and only use of the toilet proved to be unsuccessful to flush so therefore I was having a plumbing issue with my broom for which hotel did not want to accept any responsibility nor did they want to accept any type of complaint as soon as I complained within 15 minutes I had left the hotel to go get some lunch And regroup and consider getting a second room when I received a phone call on you to vacate the room within 15 minutes or the police will be called. Whaaat? I work for a major airline and travel extensively I have never been treated so rudely by anyone in hospitality in my life. When I try to recoup my money I was denied so basically the hotel stole $730 from me then lied to Booking.com and said that I never showed up to the property so they canceled the reservation this is exactly what they told booking.com and I have copies of the correspondence to proof what they said when I made a review on Google and they read the review Google they turned around and said I’ve smoked in the room number one I do not smoke cigarettes and secondly if I did I certainly am smart enough not to smoke in a hotel room I am perfectly capable of following rules . This is a shady hotel I thought I would give them a chance because they have already had bad reviews from people having their rooms broken into their possession stolen their passport stolen their jewelry stolen. This hotel is a travelers nightmare the people that run it are shady they are liars and they are thieves I do not recommend staying here at all I can prove everything I have said with every document I will be happy to post all the proof if...

Our stay at Serhs Carlit Boutique Hotel was a disaster from start to finish. We’ve never experienced such awful hygiene, hostile staff, and a total refusal to take responsibility.||Within 24 hours, we found three stains — including BLOOD — on two different beds in two separate rooms.||The first time, the receptionist Kevin Medina simply handed us clean sheets and told us to change them ourselves.|We switched rooms, only to find more BLOOD-STAINED bedding in the second one.||The next day, we discovered yet another BLOOD STAIN, this time inside the duvet cover.|This wasn’t just poor cleaning — it was a serious hygiene failure that made us question whether any of the bedding had been cleaned at all.||And it got worse. When we calmly asked for the stained duvet to be replaced, the front desk staff became defensive and threatened to kick us out without a refund, claiming the decision came from her supervisor, Joan Farrell.|Yes — we were threatened, simply for asking for basic hygiene and a respectful response.|This isn’t customer service. It’s bullying.||And it didn’t stop there. On our last morning, the orange juice machine dispensed juice with two dead FLIES floating inside.|When we told the staff, her first reaction was: “That’s normal, the machine is fine.”||No apology. No concern. Just brushing it off like it was nothing. Absolutely disgusting.|In the end, Expedia stepped in and offered compensation, but the hotel itself remained defensive, unapologetic, and downright rude until the very end.||I honestly don’t know how a hotel like this is still in operation.|It’s a disgrace to Barcelona’s hospitality industry.|If you care at all about basic cleanliness or being treated with respect — stay far, far away from this place.|It’s filthy, aggressive, and completely unprofessional.||The only staff member who was respectful and helpful was Gerardo Aceuedo.|The others — especially the supervisor — were terrible.|We genuinely don’t understand how some of them ended up working in...