Americana Burger Fuengirola - 100% Halal — Restaurant in Fuengirola

We ordered delivery through just eat to our hotel and waited 1 hour and 15-20minutes and still nothing. It had said ‘it’s close…’ for the last 30 minutes and it didn’t change until I copy and pasted the link into a new browser and it said it has been delivered at 3.15am!! It had not at all, we had been in reception until 3am looking towards the only entrance.

We had put in the delivery instructions to text us when they were outside as the reception would be key card only access at that time, so we’d meet them outside.

So disappointing. Went through the annoying ai ‘help’ assistant on just eat which said it was on the restaurant to do the delivery and not them so we had to make a complaint and call them. I called them, no answer. I left a voicemail and a few days later still nothing. I did the complaint portal the ai bot sent me too and it said it should get back to me very soon. Again, a few days and nothing.

We were really looking forward to that food as well 😭😭 It looked sooo good. I just want my money back, it’s only £23 or so but it’s principle. Zero communication from the restaurant. And we had no communication from the delivery person either....

I have no words of their burger…its maybe the best we had here in fuengirola. We used to order thru glovo probably once in a week on our lazy day😅 but last night was the worst. We have waited more than 1 hour, almost 2 hours for our food.🤬 The courier keeps changing, 4 people in the row. 1 of the delivery man was even suggesting to just cancel it in a RUDE MANNER! after waiting for so long, that’s the least thing he could say. We were so pissed! At the end of the day, restaurant canceled our order due to technical problem as they claimed. Who would wait for that long? We were starving but because we were craving for their burgers, we kept waiting! But to our dismay…we received nothing! WOW! Bad service! Really bad service. I dunno who to blame! The resto or GLOVO. I hope next time, you don’t confirm orders if you know you won’t be able to...

The girl serving was lovely and helpful. I was the only customer at the time. Had to ask the girl to clean the table. There was chocolate on the seat. The gluten free buns was very dry so I asked for more sauce. Not sure if the chef was annoyed by this as he completely doused both buns with the cheese sauce to the point that it was spilling out from everywhere but at least it made a difference to the taste. The girl sat clients down literally behind my table when the whole restaurant was empty. I appreciate space so thought it was a bit strange that she did that. The fries were hot and very tasty. One side of the restaurant are cushion chairs and the other are wooden. You have outside seating too. I had the chicken burger. If I visit again, maybe I'll try the other one. Possibly it would have more flavour but it was overall a...