Restaurante Playa Chica — Restaurant in Granadilla de Abona

Terrible, arrogant service.

My partner and I order the mixed seafood grill platter which was incorrectly mislabeled as not containing wheat/gluten. I didn't realise this until it arrived and there was squid and whitebait that had clearly been fried in batter.

I brought this up with the staff who initially seemed to try and want to sort out the problem but then it escalated and appeared to cause commotion amongst them (there was shouting). I had three different people come over and try to convince me that I was wrong, that it was labelled as containing gluten (it wasn't, there was a symbol for nuts, along with fish, shellfish and crab! They don't even pay attention to their own allergen labelling) and tried to blame me for not mentioning that I was gluten free when making the order! I didn't feel I needed to because I trusted the allergen information as stated on the menu until the food arrived. I practically had to beg for an apology. They offered to make it again but honestly, their response and handling of the situation was completely unprofessional and rude that there was no way I would've been able to enjoy the meal. In fact, I was quite upset by the whole experience and wouldn't recommend coming here. The padron peppers were...

The overall experience was ok, sat at the small outside terrace with the ocean just a stone's throw away. The 3 of us had come for a seafood extravaganza late lunch. The service is not that great once you have ordered they seem to throw the food down and walk off with no care. Limpets - some quite "hard/chewy" no real flavour or seasoning. Octopus salad - very tasty, very fresh. Garlic prawns - some very nice others slightly mushy (sign of being frozen rather than fresh) in literally any other restaurant this dish is served with chilis in the oil to bring out the flavour, sadly not here. They had run out of scallops but did have Zamboriñas which were done quite nicely. Razor clams - "bit hard/chewy" sadly underwhelming & bland. Mussels marinera - all 3 of us did not like the flavouring of the sauce on this dish. Tasted more like a weak curry. Grilled Jumbo prawns - this was the redeeming dish at this restaurant & they were exceptional! Please give some lemon wedges when serving this amount of seafood as we had to search out a waiter to get some. All this with 1 bottle wine, 1 water, 1 beer + bread/alioli...

Worst experience ever! Surly and disinterested greeting from waiter. Just gestured in direction of table. Not interested in explaining contents of meals resulting in partner finishing her meal before mine had arrived. Her so called moules mariniere were the worst she had ever had. Half the shells were empty and the sauce was like tomato soup.My fish dish was lovely but order was served on a platter with no accompanyment. There was no recommendation of side dish. The coffee was so cold that we should have sent it back, but by then we just wanted to get out. We went to the reception desk and asked for the bill and were presented with an inflated bill. We were charged 50% more than the menu price for the fish dish, being told the price was listed per kilo??? There was no indication of the price being per kilo. We complained vehemently and they quickly reduced the bill to the menu price. No way will we ever return, as we could not have had a...