EatMyTrip - Specialty coffee & Brunch Madrid Malasaña — Restaurant in Madrid

Terrible service. The waiter was good but the waitress is so rude and unfriendly. We waited a lot of time for our order to be taken, approximately 15 minutes and we waited OVER AN HOUR for our food to come. The drinks were okay but the food was bad. The pancakes are too think and dry and the chocolate was so gross it made me nauseous. The only thing good about the pancakes was the jam that came on the pavlova pancakes. The reason we waited over an hour was because the waitress sent all the orders to the kitchen except for our order. The waiter apologized even though it was the waitress’s fault. The waitress even dropped a glass because she was playing with it by sliding it around the counter. She dropped the glass and it shattered right next to us because the counter was next to us. The floor was covered in shards and one of them even got on my pants. No one was hurt but the waiter again apologized and offered free drinks and the waitress did nothing about it. She did clean the glass and the waiter apologized even though he wasn’t the one who made the mess. It’s a tourist trap and it’s not worth walking to it. It’s so far from the main city and more in the local neighborhood yet many tourists go there. A group of six came and they waited half an hour to be seated. It’s a pretty big tourist trap and it’s too expensive for what it is. It doesn’t even deserve the 4.7 star rating. The waiter was nice but the waitress is so unbelievably rude. Don’t waste your time and energy walking to this place because even fast food breakfast is better than this. If you look closely in the pictures, you can see the glass shards on the ground. Not...

The place is not so big, but feels cozy. The staff was friendly and helpful, just it was too busy, so you need to remind them for few times. We ordered 3 salty dishes and 1 sweet dishe. All the salty were quite delicious with great amount for the price. The sweet Canadian pancake was great amount, but the flavor was average and a bit dry. The one thing is that they don't take reservations in the weekend for the brunch, so you have to wait there, we were 4 persons, so we were waiting for 55 minutes which it is a bit longer than what we expected. If you are 1 or 2 persons they usually will let you go first, cause there has more tables for 2 persons. If you are more than 4 persons I will recommend to seat in separate tables or tell them you guys don't mind to seat 6 persons on 4 persons tables, so you can save more waiting time. Cause I saw one group of 7 persons after they waited for 1 hour, in the end they gave them a table for 4 persons with more chairs. Which maybe the restaurant should tell them from the beginning if they would like to seat like this, cause I saw at least 3 groups after them went in before them, cause they have only 3 or 4 persons. Also it was many people outside waiting, so the staff was coming to ask us if they can take away our plates many times which it is a bit bothering even we understand that they need to have tables for people...

It was a horrible expirience. We arrived at 11:40, we were seated at 12:06. They took our order at 12:25. We have waited 30 minutes, and after, asked about our order status. The waiter told us that the maximum waiting time for the food was 15 minutes and by that time it was more than 30. We were tensed, stressed, so asked the waiter how much time till the food came, because if its more than 10 we will leave. She came back, saying sorry sorry, we asked okay but how much time? She said oh we cancelled your order. We didn’t want that at all!!!! We asked if they could still prepare it, or not. The answer was a no, they have totally cancelled everything!! So it was really unpleasant, also the staff were rude! Not speaking of the fact that it was really cold in the place aswell. Dont recommend, there are better places not worth...