Restaurante italiano Nonsolocaffé — Restaurant in Madrid

My boyfriend and I are Italian, and we have been living abroad for some time now. One thing I miss most about home is being able to go out for lunch/dinner and be satisfied with the meal. I have to say that here in Spain this is something that has rarely happened to me, and I really wanted to get a taste of home again, so we came to this place.

We left satisfied, and with a big smile on our faces: just by the sight of it, you recognise it is a place of Italian origin (and not the usual disguises), every product served at the table is Italian, the staff Italian, and the food very good. The tiramisu was the best part of lunch, really good.

Also, at lunchtime there is a set menu at a very affordable price for the dishes served - antipasto, first or second course, water, coffee and dessert. All this for €15.90. The spritz they prepare is also really good.

We will...

I had dinner at this place and the food was actually quite good, well-prepared dishes with reasonably sized portions. At first, the service was also fine, but as the evening went on, it started to deteriorate noticeably.

What really ruined the experience was the attitude of our waitress, Eveline. Toward the end of the night, she became dismissive. Instead of simply being honest and letting us know they were closing, she involved a local homeless man, who began shouting and treating guests with open hostility. It gave the place a really unpleasant and unprofessional atmosphere.

When I asked Eveline for an explanation, she just shrugged it off and said, “That’s how it is.” That kind of response is completely unacceptable in hospitality.

It’s a real shame. I would’ve happily come back for the food, but after that kind of treatment, I definitely won’t...

Pésimas medidas de higiene en plena segunda ola. Todo el personal bajándose continuamente la mascarilla, tanto en la barra como en la cocina.

AÑADO ESTO DESPUÉS DE RECIBIR RESPUESTA DEL PROPIETARIO:

El propietario del restaurante no solo no se disculpa por un cliente que ha tenido una mala experiencia en su local, sino que le responde insultándole, llamándole "mezquino que se quiere engrandecer", como si el cliente fuera a obtener algún tipo de beneficio por su reseña. Es el dueño el que puede beneficiarse de las críticas negativas, y utilizarlas para mejorar.

En cuanto a lo de subir fotos, podría haber subido fotos de los camareros con la mascarilla sin cubrir la boca mientras hablaban, o de los cocineros tocando la sartén con el mismo pañuelo con el que se sonaban la nariz. Si volviera algún día al local, haría este reportaje encantado. Pero no pienso volver nunca a un local regentado por un propietario vanidoso y desagradecido.

VUELVO A EDITAR

No le voy a pedir al propietario que mejore su ortografía, pero sí le voy a contar lo que es la vanidad: es pensar que tu restaurante es el centro del universo, y que el resto del mundo llegamos al éxtasis escribiendo reseñas sobre tu local, o somos unos desgraciados por no apreciar tu excelencia. El consejo que le doy sigue siendo utilizar las críticas para mejorar y no para responder primero con insultos ("mezquino", "gentecilla triste") y finalmente con amenazas ("a la gente que escribe envuelta en el algodón de internet le doy...