NAP - Neapolitan Authentic Pizza DONOSTIA — Restaurant in San Sebastián

One bad employee can really make a place hell. A place that includes very rude and bad behaving waitress along with good guys. We first had a good experience one day, then decided to go again the other day. In our second visit, there was a girl serving to the tables who treated me and my wife bad and rude. We were with several bags and obviously in need of a third chair, while she insisted on directing us to a two chair small table, while almost all the restaurant was empty and there were plenty of available four-people tables for the new customers. We explained that our belongings will not fit to a narrow corner of an empty restaurant and sat on the three people table. Close to the end of our meal, she came again and asked us to take our bags off the third chair because that chair is needed for some other tables, while there are more than 8 chairs available. This not acceptable. If you are out of chairs you can demand such a thing, but not when half your place is empty. Moreover, this happens even though we ordered extra food and paid a bill that is equal to three people's meal. We have been in over 10 countries, countless cafe and restaurants and such a weird and rude behavior for no logical reason happens for the first time here. We are sorry but we can not accept this kind of treatment. That worker needs to learn a lot from experienced people in her sector. Apart from this, the food is delicious, the other employees are quite good,...

Our “entrantes” arrived quickly, but our pizzas only came after one hour, and only after we reminded the staff. We came to have dinner after putting our baby to sleep, so if our orders had arrived on time, we could have enjoyed our meal peacefully. However, by the time the pizzas came, our baby had already woken up, and although they said there had been a mix-up, I couldn’t eat the pizza while trying to calm the baby down — and it got cold. It was a terrible experience for us. We had dined at your Barcelona branch years ago and had a great time, so when we saw the restaurant in San Sebastián, we chose it with high expectations. Unfortunately, it was very...

Pedimos a domicilio y la verdad es que es de lo mejor de la zona. Hay diferentes formas de preparar pizza, por lo que quizás no sea tu estilo, pero es la tradicional y la hacen de manera increíble. Para el tamaño que tiene, es prácticamente imposible competir con el precio. Creo que en cuanto al sabor podría ser mejor, pero no me malinterpretéis, si puede llegar a ser un 10/10, yo le doy actualmente un 9/10, y me parece una puntuación muy por encima de muchos lugares. Consejo: pide pizzas normales, sin mucho ingrediente, y ya si quieres le incluyes algo, pero lo más simple es lo mejor.

EDIT: Llevo varios pedidos con ell@s, y cada vez estoy más reacio a pedir. El problema no es el establecimiento en sí, ya que sigo considerando que la cantidad, el sabor y la calidad son excelentes. Sin embargo, el servicio de envío a domicilio deja mucho que desear. Recomendaría pedir para llevar, ir a recoger el pedido o comer en el propio local si es posible, porque a través de Uber (ya que Glovo no hace envíos a mi dirección) no resulta rentable: en varias ocasiones la pizza ha llegado en mal estado o destrozada. Además, en una ocasión el repartidor fue a recoger la pizza y le pidieron que esperara +30 minutos, lo cual me pareció exagerado, especialmente cuando el pedido aparecía como "recogiendo tu pedido". El tiempo promedio de entrega es de +1hr, y no recomiendo pagar el envío prioritario o Uber Pro, ya que el servicio seguirá siendo el mismo, pero con un recargo significativo (+5 € en la mayoría de pedidos de 1-2 pizzas). A pesar de pagar el extra, la pizza SIEMPRE llega fría... telita.

Pese a todo, recalco que la calidad del producto es muy buena para el precio, y que las opciones con ricotta son especialmente recomendables. Sin embargo, solo pediré aquí si estoy...