Casa Senra Donostia — Restaurant in San Sebastián

My experience at this restaurant, unfortunately, was far from positive. I waited outside for 10 minutes before anyone even bothered to approach me and offer a menu or any service. When the waitress finally arrived, she actually attended to another table that had arrived five minutes after me. When my drink arrived, I was served beer in a wine glass, which was odd and inappropriate. I ordered several dishes, and in one of them, which included mushrooms with duck breast and sauce, the dish arrived with my fork literally drowning in the sauce, and to make things worse, the plate itself was broken! When I pointed this out and requested a new fork, the waitress didn’t understand why I wouldn’t just take the fork out of the sauce myself. Shockingly, she took the fork out of my plate, sticking her finger into the sauce – it was absolutely disgusting and unprofessional. When I received my calamari dish, it was practically thrown onto the table in an aggressive manner. To make matters worse, the waitress decided to ignore my personal space and even had the audacity to touch my shoulder with her finger, which I found rude and intrusive. Overall, my experience at this restaurant was extremely disappointing, both in terms of service and the professionalism of the staff. I do not plan to return, and I certainly wouldn’t recommend...

I am from South Africa. I do not speak Spanish. Or know the culture of Spain. Especially in restaurants. Our currency is VERY weak to the Euro and any way we can save, is important for us. We asked whether we could sit at the bar to pay less. When I asked whether we could sit at an inside table, I was told ‘just not the tables reserved’. When I sat down at a table that had NO RESERVE bar placed on the table, like the others, the waitress with blond hair and glasses shouted at me in front of everyone. I am old enough to be her mother. I was so upset when I joined my husband, that I couldn’t stop the tears. If she’s frustrated at her job, she should get one where she doesn’t need to work with clients. No matter how good the food, I will never...

The burgers were really great, some of the tapas too. Calamaris were not so good. But the service was one of the worst we as a family have ever experienced. We have lived in Spain for more than 4 years and traveled trough out the country many times. This year we went to Asturias, Bilbao and French Basque country. Every location was great except for this one. I have seen the waiter been rude to almost every guest, so it seems structural. I will be here in San Sebastian in September with friends. I will forget this horrible experience and focus on all the good the Spanish people have to offer, which is a lot! Not sure who is the owner, but this needs some intervention...