Bombay Aroma - Restaurante Indio

We went to Bombay Aroma due to its high reviews and was curious about its near perfect score. Upon arriving at the restaurant, we stood outside looking the menu over and deciding what we would like, we were soon greeted by a member of staff who explained the options to us. And we soon walked in to make our order.

The service was incredibly friendly and flexible to our requests - since we were having a takeaway they allowed us to change our desert for naan which was perfect for me and my partner. The takeaway from point of ordering took less than 10 minutes to prepare which was amazing considering they were due to close within 30 minutes of us arriving.

We happily paid our bill for a 39.95 menu for two. However, upon leaving we were prompted by a member of staff whom requested that we "please leave a good review as we would like to get 5 stars". I said I will leave a review - however it's all down to the food now. So far, so good.

We got home and opened up our takeaway to find that we were missing an item. Promptly called up the restaurant to inform them. They apologized profusely and sent out an item after hours (pushing what would have been a 3* to a 4* for customer service). The thing that would have made this a 5* would have been if they included the complimentary bottle of wine with orders above 30 euros (which our was). We had the bottle of wine included from the menu, but not the bottle of wine included with the takeaway. Outside of that, the food was perfect. And minor slip-ups can happen. To anyone reading this, make sure you get your wine.

This is the review that was requested by the restaurant. My own suggestion is - please do not ask for a good review because people will give it, if it's deserved. Simply asking for a review instead specifically a -good review-. Changes the mindset of the person making it. Because otherwise it can feel forced and off putting. For example: "Please leave us a review and us know what we can improve as we want to provide the best service possible"

Thank you for a delicious dinner, just be mindful on how you ask for a review.