Goiko — Restaurant in Valencia

Mixed Experience at Goiko - Promotions Needs Clarity - communications training needed for wait staff

⭐⭐ (2 stars)

My recent experience at Goiko on Calle La Paz 9, Valencia, left me feeling disappointed and frustrated. Despite their intriguing "Friends with Benefits" gimmick, which promised something extra, the overall dining experience fell short of expectations.

Upon arriving for lunch, I had made reservations for our party online and initially opted for outdoor seating. Unfortunately, the sun's intense heat made it unbearable, and we requested a move indoors. After a brief wait (less than 5 minutes), we finally secured a table indoors. However, our enthusiasm quickly turned to dismay as we spotted multiple baby cockroaches scurrying on the walls and floor. This concerning sight raised doubts about the restaurant's cleanliness and hygiene.

While the food itself was passable for a burger joint, it didn't stand out as exceptional. The burger offered a decent flavor, but what added to our disappointment was the lack of communication from the waiter regarding certain charges. At the time of taking our order, the waiter simply asked what kind of fries we preferred, sweet potato or regular. The idea of any additional charge for the sweet potato fries upgrade was not mentioned during the ordering process. It was only upon receiving the bill that we realized an extra cost of 1.40 euros was added for the sweet potato fries.

Moreover, our dissatisfaction continued when we opted for the menu del dia. Unlike other places where the staff usually inquire about menu choices and any potential extra charges, we weren't asked about our preferences. As a result, we assumed that the Te Goiko Limon we ordered was part of the menu, mistakenly calling it limonada. To our dismay, when the bill arrived, we discovered an additional charge of 3.90 euros per glass of syrupy sweet slushly dirnks, which included the mango flavor I chose.

Furthermore, I had requested some lettuce to be added to my burger, not realizing that it would cost an additional 90 cents. The lettuce that was served was only a small portion and appeared wilted, which was disappointing.

What exacerbated our disappointment was the lack of transparency and communication from the wait staff regarding these extras. Additionally, I noticed that a mineral water option was added to the menu del dia on our bill, but I didn't receive it.

As a Google Guide, I believe it is crucial for businesses to be transparent with their customers, especially when promoting enticing offers like "Friends with Benefits." Proper communication about additional charges and menu inclusions is essential to ensure a pleasant dining experience.

While Goiko has some positive aspects, including the decent burger and pleasant ambiance, improvements are needed in terms of cleanliness and staff training. By addressing these issues and enhancing transparency, Goiko can create a more enjoyable and satisfying experience for its patrons.

However, based on my recent visit, I cannot wholeheartedly recommend Goiko...

My family and I went to Goikos in Calle La Paz, Valencia, we were quickly sat as there were only 4 tables occupied. It took around 10 mins for the waitress to take our drink order- a bottle of water and two bottled beers. It took another 15 mins before the drinks were brought to us. She also took the order for the food which was two burgers and a Caesar salad. Our order was forgotten for nearly an hour. My husband could see the salad waiting on the counter inside but there were no burgers in sight. When we complained, the waitress brought out the salad( which had been on the counter for about half an hour) but no burgers. At this point we decided to leave as we did not like the service at all. The waitress was nice (young lady with pink hair) but the service was horrible. Truth be told they offered us the drinks on the house but this is not the point. Service is about delivering to the customer not trying to cover up bad service.

In a city like Valencia where there are top burger places, Goikos needs to really improve the service. Nobody is prepared to pay a lot of money for terrible service. Not going back...

Fuimos a comer un grupo de 10 personas. Al principio cuando llegamos no tenían la mesa preparada seguidamente tardaron media hora en atendernos dado que las camareras estaban hablando con una mesa los cuales parecian ser conocidos suyos.

Media hora más tarde, una de las camareras llamada Daniela decide aparecera tomarnos nota con toda la tranquilidad pasados 10 minutos regresa para ponernos los cubiertos, manteles y bebidas lo cual le ha costado sacar los cubiertos media hora. Seguidamente, le he pedido a una de las camareras que "si por favor podía sacarnos los vasos", a lo que ella me ha contestado de forma desagradable que no tenía más manos.

En lo que han tardado en sacarnos la comida les hemos pedido si podían ir cobrando antes de que sacarán la comida, pero no lo han hecho porque estaban hablando con una mesa y no trabajando. Una vez nos han sacado algunos platos hemos visto que lo pedido no cuadraba con lo que habiamos pedido en algunas ocasiones. Dado que, se habian confundido con las patatas, salsas y algunos vegetales.

Como le habiamos dicho que nos cobrará antes de que nos trajeran la comida para adelantarlo porque teniamos prisa y no lo ha hecho. Daniela ha decidido cobrarnos mientras comiamos interrumpiendonos la comida.

Asmismo, una de mis compañeras ha pedido amablemnete si podian cargarle el teléfono en sus instalaciones. Sin embargo, cuando ha ido a cogerlo a visto que no estaba cargando (ni si quiera habia sido conectado).

Hemos pedido el postre con antelación y han vuelto a sacarlo con media hora de retraso dado que estaban hablando. Fuimos a comer un grupo de 10 personas. Al principio cuando llegamos no tenían la mesa preparada seguidamente tardaron media hora en atendernos dado que las camareras estaban hablando con una mesa los cuales parecian ser conocidos suyos.

Media hora más tarde, una de las camareras llamada Daniela decide aparecera tomarnos nota con toda la tranquilidad pasados 10 minutos regresa para ponernos los cubiertos, manteles y bebidas lo cual le ha costado sacar los cubiertos media hora. Seguidamente, le he pedido a una de las camareras que "si por favor podía sacarnos los vasos", a lo que ella me ha contestado de forma desagradable que no tenía más manos.

En lo que han tardado en sacarnos la comida les hemos pedido si podían ir cobrando antes de que sacarán la comida, pero no lo han hecho porque estaban hablando con una mesa y no trabajando. Una vez nos han sacado algunos platos hemos visto que lo pedido no cuadraba con lo que habiamos pedido en algunas ocasiones. Dado que, se habian confundido con las patatas, salsas y algunos vegetales.

Como le habiamos dicho que nos cobrará antes de que nos trajeran la comida para adelantarlo porque teniamos prisa y no lo ha hecho. Daniela ha decidido cobrarnos mientras comiamos interrumpiendonos la comida.

Asmismo, una de mis compañeras ha pedido amablemnete si podian cargarle el teléfono en sus instalaciones. Sin embargo, cuando ha ido a cogerlo a visto que no estaba cargando (ni si quiera habia sido conectado).

Hemos pedido el postre con antelación y han vuelto a sacarlo con media hora de retraso dado que estaban hablando. Ademas los precios elevados para la calidad (no hay una buena relación calidad precio).

Y la terraza sería de estudiarlo ponerlo al lado de unos...