Paulas — Restaurant in Stockholm

So awful

The coffee was okay (just okay but that is not much said)

The service

If you can imagine the worst (and I mean the worst) pastry i tried in years you are not in luck.

If you are in a mood of food that lacks texture, and tastes flat with one note played: sugar (let’s face the fact that white refined sugar is quite cheap and not sought after ingredient)

The ratio of sugar per self described as “very famous” (did they mean infamous?) bun tastes like 99 to 1

No texture

No supporting flavors

Just sugar

About 1 gram of this can induce a sugar crush effect

De gustibus non disputandum

Except

What I’m writing a review about is terrible service

If you go to any self respecting restaurant or cafe, and you try something you hate, they would most probably offer you a refund(given it’s a small amount) and a smile and will make sure to welcome you back (which is in turn great for economy as people are not afraid to try new products and amount if returns pays for good rep)

But no here

It’s like you are a 7 year old get yelled at by a teacher

They diminish you, argue with you, belittle you, completely disregard your point, offer even more sugar filled items to replace the one with “too much sugar”, yell at you “is that too much sugar for you, is that too much sugar?” , after yell at you “okay bye bye” sending you away without requested 45kr refund with a vast hand gesture that is supposed to exaggerate and mock the well recognized “see you later gesture “, so not only they refuse the requested refund, but thereby demonstrate lack of listening by offering more sugary items instead of the one that is too sugary and yelling “is that too much sugar for you” at a customer in front of everyone.

All that over 45 kr refund.

I’m writing this not because of the 45 kr.

I’m writing this saga to bring awareness of those who not only don’t respect customer’s right but even basic human rights of not to be yelled at and gestured at in public , not be purposefully belittled or humiliated, or attempted to be scared by gestures and raised voice into not standing one’s ground and accept a treatment as granted.

Basically they want customers who don’t like their food to not request any refunds (cause what if too many clients hate their food?)

And if you sort by the “lowest” reviews too many people found their service and their...

Everything was great. I'd definitely come again. The lunch was good. The bun was good, and I actually ate the whole thing! There was just one thing that seemed odd to me..., whether it was a genuine mistake or a tourist scam. My friend spoke Swedish and got the same things (minus the extra bun I got). I was asked to pay an extra when speaking English, and he didn't when speaking Swedish. It didn't make sense because it would be more than the advertised pricing. I brought it up, and then I didn't need to. It was something he had mentioned beforehand, which is why I went up in the...

Ce fut une surprise pour nous, car contrairement aux autres "pavillons" ou restaurants dans Saluhallen, Paulas en fait offre plus un service correspondant au fika suédois. De plus, on peut y aller pour un déjeuner à un prix relativement abordable comparé au prix moyen pratiqué dans le marché couvert , voir le tableau du tarif sur la photo.Cela dit, on s'est arrété pour un fika, donc on n'a pas l'experience de la qualité des plats qu'ils vendent, est ce une cuisine maison ou genre grande échelle rapide? A tester la prochaine fois. Le thé matcha était tout à fait correct selon nos attentes, le bulle à la cardamome tout à fait correct , bien parfumé, bon goût, un peu sec peut être mais on le met dans le contexte, un samedi , dernier jour d'ouverture de la semaine et on était là juste 40 minutes avant la fermeture, les bullar peuvent perdre un peu d'humidité au fil des heures. Le service on a mis 3, on commande et paye à la caisse, tout nickel, mais une fois servis à notre table, la serveuse a oublié notre bulle. Mais accordons leur aussi un côté positif: un bel effort pour débarasser les tables aussitôt que possible quand les clients ont quitté leurs tables, ce qui laisse une vue et atmosphère plus acceuillant, propre pour les nouveaux clients qui entrent dans la salle. On a apprécié cela nous en tout cas. On a apprécié aussi le fait que bien qu'il y ait des tables hautes style arrangement bar, ils ont aussi gardé les tables ordinaires plus basses, cela est tout à fait prévoyant pour des clients ayant des difficultés à monter sur des chaises hautes. Staff plutot jeune et souriant timidement, du moins celles qui nous ont servis à la caisse, et à table; cela donne un plus pendant notre passage. On...