Nordiska Galleriet 1912 — Local services in Stockholm

Beautiful store with great collections, but very disappointing customer service. We've purchased multiple items, and only 1 out 4 orders was without any issues. Ordered a USM Haller furniture 5 months ago in March (just the order process required multiple reminders via email and personally in the store). It took me 3 attempts before I could even place my order. Months pass by, and no update on delivery times. I had to get in touch multiple times again to receive an answer. Then the furniture was delivered but not mounted, because the customer service doesn't understand their own collections. Every time you end up with a different person and need to explain everything again. Does a client record exist? Can't people take notes or communicate with their colleagues? At Nordiska Galleriet we will never know. USM needs a special tool & training. When it was finally delivered, nobody knew how to mount it. Staff left the furniture without mounting it. 8 weeks later - I still have no information about when or if it will be mounted. Delivery & mounting was charged with 999SEK though!

Store visits are equally frustrating. Staff is not very well informed about collections, anything has to be looked up. Some of the items are absolutely classic for decades - still no qualified answers. A shame for all the...

We've canceled an order and asked for the money back. More than three months (3!) and several emails and calls later, Nordiska still isn't making the repayment, and is also not responding to emails. By now, I consider this fraud. Also disastrous customer service.

Store visits are disappointing as well. The little staff doesn't care about the customers. best example: at 17:45, rushing in from the office, the staff would tell me that they are closing down so I'd have to come back another time - 15 minnutes before they close doors. I don't know in which business you can treat your customers like that but definitely not in premium furniture.

The only pro is an admittedly great selection of products at good prices - but what is that worth if they don't deliver and still keep your money?

This company seems to live off old reputation built up over years. If you ask me, they destroying that reputation within a very...

I don’t know how to leave a review when I placed an Internet order so I’ll leave my review here. What an utterly useless company and staff. It takes 20+ emails to correct a sofa which they delivered with one piece being the wrong colour. It already took 3 weeks to deliver when it states “3-5 days”

The staff on the email are completely incompetent, have no awareness how it can be to be delivered with the wrong colour of part of sofa, no sense of urgency to resolve the situation. I would leave less that 1* if I could. The situation doesn’t end even now I get a vague email response when they tell me they’ve shipped the correct piece, no notice of tracking number unless I ask. I can’t say a good word about...