The Tea Room — Restaurant in Engelberg

Later edit (after the owner response): There is a difference between flat white and cappuccino. The simple fact that they don't know about this, is a sign. If one orders a flat white and they don't serve it (because they have other variations of coffee), it's better to inform the person, maybe they change their choice, instead of bringing something else. This is not how their approach is. Cutting the pie - understandable, but on top of everything else, it was just annoying baby changing table - I did ask for one, was told by the waitress that they don't have any and was not offered any options. I had to use the toilet which is super small and completely inconvenient for that. Downgrading my review based on the answer from the owner. Definitely a tourist trap... Was quite disappointed about our experience at the Tea Room today. Sure, it looks fancy and cute and the pastries are alright, but we didn't really enjoy our stay: great variety of pastries freshly baked/made pretty much the only thing opened on Jan 3rd (except for hotels, ofc.) public parking nearby coffee, not extraordinary asked for a flat white and got milk coffee very small tables if you plan to eat something more consistent rather than just have coffee and cake staff friendliness / helpfulness our requests were not met (asked for the cheese tart to be cut, we received it uncut, etc.) no changing...

Have been here a few times, and it’s always been pleasant, but today had a pretty rude encounter with an older guy who works here. We were waiting for a friend to arrive and so I asked the waiter if I could see the salads inside. We walked in and I said I’d take a photo. I then took a photo of the salad to send to my friend. The older guy behind the counter then said I wasn’t allowed to take a photo. I explained why I taking the photo, and he said I needed to ask first. Tonally, he was rather hostile and rude. I then asked to take the photo and he flippantly said yes.

I was pretty surprised to be talked to like that, especially since I had actually told the waiter I’d take a photo. It seems like a strange way to deal with customers.

Apart from this guy, the rest of the wait staff are very attentive and pleasant. It’s a shame this guy doesn’t understand the basics of...

I wish I had read reviews before coming…

It is a lovely tea room with horrible, and frankly offensive service. We arrived around 4 for just one tea and a couple of pastries and were reminded at least three times before 4:30 that we were expected to be gone by 5 -we even paid our bill right when they brought the tea and never saw our waitress again. Not to mention I was scolded for taking a photo out the front window of the tea room! No menus, tea, or even food was in the picture however the woman working made it clear it was not allowed. Then my mother was snapped at for looking at the decorations around the shop area.

I am not sure what kind of exclusive atmosphere they are trying to create here, but if you are visiting Engleberg I would look elsewhere, it will not be the charming afternoon tea...