Gruyère Traditions Switzerland — Restaurant in Gruyères

We arrived at 12h20. We booked a table for 12h30. There was 2 waitresses for about 10-15 tables. They were running non-stop and I believe they are doing their best. We waited for 15 minutes for the menus to come. Another 30 minutes after that we have our drinks and a small basket of bread. We ordered the cheese fondue with truffe, 1 baked cheese plate, 1 bowl of seasonal vegetable, 1 plate of dried meat, 1 bowl of picked cucumber & onion. Other tables which ordered food way after us got served long before us. We got impatient since our schedule will be wrecked because of all this restaurant delay. It was already 14h00. We asked a waitress where was our order. She came back with all our dishes. So it took them 90 minutes to get our food ready. Incredible long waiting time. The food is just decent. The price is on the touristic region average price. So no surprise here. And also, you might want to reserve ahead to prevent not getting a place to eat in Gruyère. I'm not even...

We started by just ordering water, specifically asking for tap water. The waitress seemed to speak decent English, so we thought she understood. Later a different staff member came by with chilled water in a fancy bottle. She had opened the bottle before arriving to the table and poured it out for us. We told her that we had ordered tap water, but she didn't speak any english. She sent the waitress back and we told her what happened, so she went to speak with her manager and came back saying that since the bottle was already opened, there was nothing that they could do. We tried advocating for ourselves but they wouldn't do anything about it They charged us 11.50CHF for water that we did not order. The fondue itself was really good, but some of the bread served with it was stale which made the whole experience very frustrating. Would NOT recommend...

Excellent service and food. The prices are lower, the service was instant and they let us share fondue ie two orders for five people. It was plenty, delicious and excellent bread. It was the best we have had in Switzerland so far! Excellent double cream dessert. Tried it with raspberries and meringue. The waitress suggested it with meringue and she was right. It's a must try. Won't find this double cream elsewhere. They have tables on street, overlooking valley in back, inside and upstairs. Wonderful service and bathroom upstairs. This was best of three places we tried. We had waited for fifteen minutes at a restaurant across the street and the waitress only brought menus. Went to another restaurant and the food was even more expensive. Stopped here and the prices are lower for same food, they allow sharing, and service is very friendly...