Filet et Fils — Restaurant in Zermatt

The food here was the best during our 4-days 3 nights stay in Zermatt over the Easter long weekend. It’s not cheap because it’s Zermatt but compared to what is on offer in the central area of Zermatt near the station, it offers fantastic value for money.

However I had to take off one star due to the bizarre attitude at the time of the telephone booking. I checked google maps at 18:50 and found out there were tables free to book from 19:00, was about to book online but my husband suggested to call directly. I called and explained we were two adults and one child, and the man on the phone quickly told me there was no capacity anymore. I felt it was strange but we were desperate for dinner so I ended up booking our table on Google, and got an automatic confirmation straight away.

We went there and found out the restaurant was mostly empty, all the way from 19:00 to 20:00. Even at 20:00 it was far from being full. They offered us extremely friendly services but I couldn’t help wondering if they realised it was me who called just before, so were trying to make up for the wrong attitude over the phone.

There was a cute kids menu and they gave my child a free pack of stickers and puzzles with drawing pencils. We couldn’t understand why they told us the lie that there were no free tables - we suspected it was because we mentioned we had a child.

So if you plan to lie straight to people’s faces, perhaps first remember that you have this automatic booking system on Google.

The restaurant is located within a gorgeous-looking 4-star hotel. The surrounding areas are beautiful to walk in. I just hope they will correct their attitude towards children (perhaps?) and be truly 4-star hotel and restaurant...

Don’t allow boxing up of unfinished food.

PS: the Restaurant replied to my review and I post here a response to their response.

I did ask about takeout and was told there was no takeout, which was totally understandable. I then asked if I dine in, can I pack up any unfinished food. I was told that there was no container for boxing up unfinished food and they had to looked for some papers to wrap the food (the message is basically: it’s so weird you ask this, we can’t do it). I was surprised and asked if every guest finishes all the food. I was told yes almost all guests finish their food, which was hard for me to believe. It was either a miscommunication or they did not allow boxing up unfinished food. Given that we spent over 10 minutes discussing this, I thought it was unlikely to be a miscommunication. So I interpreted it as they did not allow boxing up food. I think it is perfectly reasonable to give one star to a restaurant that does not allow boxing up food. If that was a miscommunication. I am happy to...

All of our family members absolutely love the restaurants. The service is beyond our expectations. Each of us ordered different menu and everyone was so happy with the food.

The food presentation is really beautiful but the tastes are even better. I’m so happy that my family really enjoyed the dinner and services. The restaurant interior is very welcoming.

I will definitely recommend this restaurant to anyone for a special meal with...