Restaurant WALDHAUS — Restaurant in Zermatt

Rating for 1 because service was very poor and a hostile attitude towards their guest .. will not recommend this place

We were looking forward to this much recommended restaurant and as tourist were late by 15 minutes. We did notice that there were 3 empty tables and were placed in the section for families as we were there with our 2 boys. Upon placing our order of two cheese fondue, mashed potatoes and cheese and ham sandwich few minutes later when my wife tried to order something for herself being vegetarian she was rudely served as the lady walked off without taking her order.

Later when we asked for the Wi-Fi password the lady plonked the plaque with the password and walked off. Her behaviour was demeaning and we were being treated with a lot of disrespect.

Nevertheless after waiting for over 45 minutes when we inquired about our order as the children were hungry the gentleman “barked” saying we were late by an hour and the attitude was very demeaning . We had profusely apologised upon entering so thought that was done and dusted.

However there was no need at their end to rub it again. He then rudely shouted in an demeaning manner saying “we had to wait one hour and now you wait” .. this is no way to treat a paying customer.

At that point we got up and left! … there is only a certain amount of nonsense one could take from these uncouth and vindictive people who think no end of them self and openly discriminate.

If all this was not bad enough they shouted at us for paying for the food that was never served !!!

Writing this review I noticed that they don’t take criticism well as another person with negative review was attached by them in their reply ! Certainly shows their character. Some humility and humanity won’t make them lesser people.

In a place like zarmatt where people are very friendly and helpful this couple was just outright rude and out of place … Needless...

Food was great, location was perfect for us since it was close to where we were staying and of course, the place was nice with beautiful views of the Matterhorn. My only issue was how rude the woman who was waiting on us was. It seemed like she was like that with everyone for the most part but also more so toward us. We're from the US but we always try to be extra polite because of this. We don't want to be seen as rude Americans. Even back home we try to be extra nice because being a server is hard, I've done it and it can really suck. But it didn't seem to matter how nice we were, we seemed to be a nuisance more then anything and asking for dessert was apparently a hassle. We saw all the amazing reviews but didn’t seem to catch this lady on her best day. I think she was one of the owners too :/ The views and food...

We ate at michelin starred restaurants in Zermatt, but they did not compare to how delicious the meal at Waldhaus was! This was definitely the best meal we had on our trip to Switzerland!

Their barley soup with little pieces of dried meat was exactly what you need in freezing tempartures. Their lamb was cooked to perfection and the shoestring fries it came with were divine (I'd go back just for the fries!). The ambience was very homely and cosy. I would highly recommend this place! It's exactly what you expect in a ski town like Zermatt!

Note: a few reviews suggest that the staff is not friendly and welcoming. I tend to agree - i didn't get that overly warm welcome I get at other restaurants in Zermatt, but their food totally made up for it. I'd recommend going there and giving it a try...