Zermatt Bergbahnen AG — Attraction in Zermatt

I agree with some of the other reviews regarding the International Ski Pass. Nobody advised that it was weather dependent or dependent on certain lifts operating; in order to ski into Italy and back. As a result we paid the extra for 4 days, but were unable to ski into Italy. You would think you would be advised by Kiosk ticket sellers to check the weather ahead of time or that it is best to buy your International ticket the day you plan to ski into Italy after checking lifts are operational & the weather is good.

We also had a bad experience with the Glacier Paradise Experience. From reading the online description for this you would think that the Cinema Lounge & Viewing Platform are included in the price. Well they are included in the price, but they are in fact "free." What this means is that if you are at the Little Matterhorn for any other reason (eg: skiing) you could go enjoy the Cinema Lounge, Viewing Platform. The day we went the Cinema :Lounge was not working. We went back to the Kiosk to ask for a small refund & we were advised they could not refund us for the Cinema not working as it is "free." The person working at the Kiosk could have cared less. I e-mailed Zermatt Bergbahnen twice when I returned home advising I felt their website was misleading and again asked for a partial refund. They continued to refuse. Lastly I would comment that at 95CHF per person the Glacier experience is not good value for your money. You get a ride up the mountain in a gondola, and walk through an ice tunnel with ice sculptures in it. It would seem Zermatt Bergbahnen would rather deal with the costs of having their customers provide bad reviews (tell thousands) versus doing the right thing and provide a small refund 10CHF? For me & my family that would have been 40CHF versus the cost of people reading this &...

I took a ride up to the Klein Matterhorn as my starting point for a climb to the Breithorn West summit. In May, they run a slightly reduced service from Zermatt to Furi, but there's plenty of space, and I didn't have to queue anywhere. The ride was smooth and the views were very nice. I skipped the "glacier paradise" as I had other interests. Going up there to around 3800 meters is, however, an excellent opportunity for non-alpinists to nevertheless experience some of the impressive scenery of the high Alps with plenty of 4000+ meters high summits in view. It will also give you a sense of high-mountain breathlessness when you walk around a bit. The only other location I can compare this with is the Aiguille du Midi cable car in Chamonix. In terms of price, they're pretty much identical. The Klein Matterhorn station gives you extremely easy access to the world of glaciers. At Aiguille du Midi, there is a stronger sense of Alpine wilderness to the landscape as there's no ugly ski piste. If you have just a day in Zermatt, then I definitely recommend taking this ride.

For Alpinists: the Breithorn West summit at 4164m can be reached in a roughly 3 hour return trip under good conditions in the main climbing season. But you need experience and equipment for glacier travel and a gps navigator in case low clouds make navigation hard on the Breithorn plateau. Also, the high altitude air does take a toll if you're still...

It is truly a shame that a lift company with the largest summer ski area in the world at disposal, prioritizes sightseeing, mass tourism, pedestrian visitors, gadget shops, everything consumeristic over skiing. The slopes are closed even with good weather, for no reason at all, other than the Zermatt Bergbahnen don’t want to invest in skiing and want to turn the whole glacier area into some sort of Disneyland, accessible to everyone, but not skiers. It’s a disgrace. This year, in spite of the noteworthy snow conditions, Furggsattel (the best ski area on the glacier) was closed in the beginning of May(!!!), when it could have actually stayed open until late June. In the last days, the summer ski area was closed on a whim, even with decent weather conditions! A truly disrespectful opening politic towards the ski clubs, athletes and groups that spent their money to travel all the way to Zermatt and Cervinia only to find the slopes closed for no apparent reason. A real shame, and you’ll realize the scope of your short-sightedness when everyone will go skiing to Hintertux, Austria, instead; and the crowds of tourists that you prioritize instead, they won’t be eternal. Crowds come and crowds go. In a few years the Zermatt fad will be over and you will be left without them and...