Lou's Comfort Food - Restaurant & Bar — Restaurant in Zurich

I was excited to see a place that billed itself as serving "American comfort food." The service was great, it was a decent meal and nice experience, but any comfort that it might have provided was driven away by the eye-watering prices - even by Zurich standards.

This is often the case at restaurants here: what should be simple, tasty staples from other places in the world (and indeed, are marketed by the restaurant as such!), are erroneously elevated to exotic luxuries, with an appropriately high price tag.

I love chicken parmigiana. Having spent a lot of time in New York and eaten a lot of it there, I might say that it's even one of my favorite dishes.

I'll give it you, Lou - chicken parm is hard to come by here and you serve a decent approximation of it. But the fried chicken thigh was dried out, the cheese mix wasn't quite right (what, no mozzarella? you gotta be kiddin' me), and portion was small considering the almost CHF 30 cost. To be clear - I didn't walk away hungry, just felt slightly taken for a ride.

The chicken and waffle suffered a similar fate - they were fine, but neither chicken nor waffle tasted like it was particularly freshly prepared.

Lou's is worth a visit purely for the hard-to-come-by-in-these-parts American classics, and nice atmosphere and service (our wait person was particularly enthusiastic and friendly). But be prepared to pay silly prices and accept middling quality, especially if you're comparing it with the 'real thing.'

Assuming that the quality-price-quantity ratio remains the same ... would I eat at Lou's again?...

Well first really bad experience of Zurich but service and logic of server and attitude was unbelievable. The waiter took our orders at 7 pm and food didnt arrive till 8:20 pm. At 7:40 pm she herself came to apologise that food is a bit late and coming soon. When asked at 8:00 pm about food, she said you ordered starter and that’s y order is supposed to be late. We ordered one starter for table of 4. And when I reminded her that she came herself and said “food is coming soon and apologies for the delay” she started questioning that I never said “coming soon”. In between that she was making rounds and checking on every table and deliberately ignoring us. Not even once she checked on us inspirer of checking on every table under her for the evening. And the evening anyways started weirdly when she took our orders , she came back after 10 mins that she lost the order and needs to be reminded again. And to top it all she came to our table and said u really cant ask about the food and complained to my friends I was rude , coz I called her out lying or asked for a service which was technically her job. Yes they offered free desserts and we appreciate it but after so much drama and diva attitude.

Surely never returning to this place. Zurich surely has better restaurants with better...

I write this in English, so the Tourists that visit Zurich come and visit this super restaurant. We live in the centre of Switzerland and were in Zurich and visited this nice restaurant that offers comfort food at its best. What can I say, we felt welcomed from the first entrance until we got seated and enjoyed our lovely dinner. The Staff is super friendly and gives always attention to your needs and questions. And I can say living in Switzerland since I was born, you can't find always a good swiss service or even in Zurich its rare to find such a professional, kind and high service level. The food was in a very good quality, perfect amount of spices and delicious we wanted even more and it wasn't soaked in oil (sometimes in america this dishes are dripped in oil) You can see they put passion in every dish. Good amount of portion and very nice cocktails and mocktails. This is a hidden gem and they should get more and more visibility. Please keep it like this with this staff including the cook. They deserve! We will...