大和園燒肉屋 — Restaurant in Hsinchu

Food gets a 3.5/5 but the service there was shocking. We had a young waitress looking after us, being the first time we ate there we had some basic questions about the set menu that we were going to order, our waitress was not exactly friendly but I thought nothing of it. After ordering, I went to the bathroom which was about 3m away from the station where the servers keyed in the orders. From inside the restroom I could hear our waitress blabbering away making fun of us to one of her colleagues. I walked out and stared at her, trying to remain as calm as possible but was on the verge of a catastrophic eruption. She glanced at me in complete shock. Knowing that I caught her red-handed she slid to the back office. I made my way back to our table fists clenched tight. After a few unsuccessful minutes of trying to calm myself down I asked another server to fetch her from the back office. When she arrived at our table I made her repeat what she had said, she obliged apologetically. We did not complain to the manager but when we left he gave us a discount and a coupon for free portion meat, I will not be using that coupon as I will not be going back...

This is another 3.5 stars place but I don't round up so it shows as 3 stars on Google Maps.

The raw meat served during my visit in January 2021 were pretty good. The combination cooked vegetables, on the other hand, was underwhelming and is an item to avoid. I would have been better served if I ordered uncooked vegetables.

Even though the place was small, which means diners are packed close together, the overall experience was positive as the service was prompt and attentive. As an example of proactive service rendered, the grill grid was replaced three times by serving staff during my visit without any ask.

In summary, this is a place that I would visit again if and when I'm in the neighborhood. This is a strong endorsement...

The place is so crowded, better if you make reservation beforehand. The cost to eat for 2 is around 980 ntd (if you choose the package) including meat, chicken, seafood, kimchi, salad, soup, dessert and drink. The sauce has sweet taste, you can mix and make ur own sauce if you want to.

Service is very quick.

You probably eat in the same table with everyone else but for me its not a problem, this one actually is...