Postman — Restaurant in Taoyuan City

Had dinner today at postman (4/12) and I felt the need to write a review right away since everything was PHENOMENAL! We ordered the 2 person's meal, and every dish was cooked to perfection.

The Soup was delicious. We forgot to ask what the soup of the day was and ordered anyway. but I believe it had potatoes, cream, and a hint of blue cheese. Perfectly balanced.

For the entrée, we had the greek style seafood sauté. Amazing balance between the saltiness, acidity, and sweetness of the shrimp and squid.

As for the main dishes: -Pork Loin - Taoyuan Black pig with cilantro oil and Balsamic. It was the most tender pork that I've ever eaten full of flavor and soft; It melts in your mouth.

-Caramelized onion strichetti with chicken and cheese. Fresh pasta and perfectly cooked chicken. Delicious!

Dessert: Tiramisu. Very balanced. Strong flavor of coffee but perfect combination with the mascarpone.

Overall, we had an amazing experience there from start to finish. The staff is very friendly, the atmosphere is cozy, and the food is one of the best that I've ever eaten in Taiwan.

If you are looking for a fast meal and leave quickly, this restaurant is not for you. It's perfect for those that want to stay off their phone and have a great time with the people they are with.

I noticied some complaints about the long wait for the main dish. This is perfectly normal in other continents, especially in Europe, to have a lengthy meal and is often preferred. I feel this restaurant follows this concept. It's great that there's a small break between each dish, so you can digest the previous one and get ready for the next one.

The total bill came to approximately to 2,600 NTD and I can say it's reasonably priced. I have eaten much more expensive dishes in Taiwan that the quality was not even close to that of Postman. I recommend to make a reservation 2-3 days ahead.

I will definitely...

The food here is good, we have been a few times now and can't fault that. It is well plated, designed and cooked. However the service experience is not good. Yes the service staff arw attentive and friendly but I believe this restaurant is aiming high, if this is the case they need to sort this out. Clients sitting at the same table should all receive their dishes at the same time, not 10 minutes plus apart. Drinks should be served with the meals, not after the plates have been taken away having finished the food. The reason for the staggered delivery is a kitchen problem, not a waiting staff problem. Get this side orgainsed more and Postman cam offer an all around enjoyable dinning experience. As it is though, I am reluctant to dine here again unless I...

有電話訂位，母親節當天店家表示無訂位記錄；之後確認有訂位並且提供電話紀錄，店家才表示有疏失沒登記到訂位。結果要等一個半小時才有位置或是直接叫我們離開；店長明明在場但完全都不出聲，都叫店員處理，解決方式有待加強。

針對這則業主留言補充回覆：https://maps.app.goo.gl/3tJYy4KdEe2ugYAr6

(1) 訂位登記代表我們有紀錄，紀錄上也是因您沒綁定信用卡

• 電話中完全沒提到要綁定信用卡，顧客怎麼會知道要去做綁定性用卡這件事情；假設知道，綁定信用卡的方法又是什麼，完全沒做說明

(2) 帶過⋯那當時您是否可以留下可聯絡之訊息的方式呢？

• 電話中已經有留下電話以及姓名還有訂位時間，並且都已經電話聯絡了就表示有電話資訊，這句邏輯有問題

(3) 想請問您需要我出面為您沒注意到的訊息而被取消訂位做些什麼事呢？

• 到現在還沒搞清楚狀況，有點可惜，問題就是沒有收到簡訊通知，如果有收到簡訊通知，就不會有這些問題，不要理直氣壯地扭曲事實

(4) 您也提到在最快的情形下客人離席，我們也做了立即的整理及帶位

• 其實沒有立即這件事，我們已經等了一個多鐘頭

(5) 旁邊的顧客也因為您高分貝的指導我們夥伴而不得已的快速離席，結帳時也數度跟我抱怨

• 因為訂位這件事情，店員一開始都不知道要怎麼處理，想像上應該是店長要出來主持？結果只能說沒有訂到位來回應，一群人就站在門口，沒辦法入席還要由我們來想解決辦法“指導”店員，預期處理方法是店家要想的吧，到底誰是店家，誰是顧客；呼應到您最後一句，其他顧客的抱怨我們也沒有義務在意，訂位這件事處理好哪會還有其他後面的問題

(6) 但夥伴也還是把當下旁邊四人位的空桌併為8人桌給您6人使用

• 店員完全沒問題，留言都是針對負責人的處理方式評論

(7) 也因為您的一句我沒看簡訊，我們13:30的客人都延後20分鐘入座用餐，並不是我們低聲下氣、招待您小菜就代表是我們的過錯

• (3)上已說明沒有收到簡訊．本人我也沒說過沒看簡訊，是連收都沒收到，沒想過招待小菜就代表是店家的過錯；是不管有沒有招待小菜，這都是店家的過錯．

(8) 因為我們是用心經營的一間社區小店，只想把對的事做好，也沒有想故意得罪那位顧客，以上只是陳述當天發生事實，未來也希望您可以有更健全的訂位觀念！

• 不只是把對的事情做好，希望是遇到有問題時，也能想出解決方法來做好，有當責的心態，以上(1)~(8)也是陳述事實，希望未來貴司能有更好的處理事情態度，以上

針對您的幾點敘述我們很好奇 -很好奇我就來回答

1.當天沒有店員跟您說「因為疏失沒訂到位」而是跟您說「多人訂位未綁定信用卡而被取消」

• 「因為疏失沒訂到位」，店家有說系統問題造成訂位取消，不就是沒二度確認造成的疏失嗎？ 「多人訂位未綁定信用卡而被取消」 然後呢？當下有處理方法嗎？電話沒告知要綁定信用卡，沒收到簡訊，沒二度電話確認，這還不是店家的問題嗎？

2.再來告知您們因沒有綁定信用卡位置導致被系統取消 如果您們想等待的話最快要一個半小時 擔心您們久候有沒有考慮同時找其他餐廳看看 並沒有所謂「請您們直接離開」 可能您當時在最後面所以沒有聽清楚我們店員跟您母親的對話所以才有這誤會 -...