Ordered carbonara, egg was hard boiled, the cream sauce was pretty much like water, and the pasta was not the correct that is used for carbonara.
I could not see or taste any cheese, so asked for some parmesan. And for my shock if I would like my carbonara with parmesan I have to pay extra.
Ordered orange juice without ice and for my shock again they brought over half a cup of orange juice, so I asked why it is half a cup. Got similar response that with ice it would have been full and If I want a full cup of orange juice have to pay double.
All in all, food taste was okey but the experience was quite sad. And it is no where close to to an...
Read more東西好吃,但服務人員服務態度欠佳。 事由: 今日跟朋友家庭一起聚餐,菜單上沒有我小孩能喝的東西,小孩剛滿五歲相信有小孩的父母都知道有時候小朋友挑嘴很多東西不敢嘗試,菜單除了檸檬汁外其他都是氣泡飲或汽水/酒類。本來要點檸檬汁給他喝,但老婆提醒說小孩不敢喝檸檬汁。
我兒子剛滿五歲通常我是很少給他飲料喝,只有吃飯時才會讓他喝含糖飲料,所以就去隔壁的便利商店購買蘋果牛奶讓他配著餐喝,剛打開店員就過來說店內禁止外食,我們知道店家有店家規矩但由於這只是小朋友喝的,我們四位大人啤酒/咖啡/氣泡飲也沒少點也沒人會去喝小朋友的東西,也跟服務人員表達因為菜單上沒有小孩能喝的其他飲料幾乎都是氣泡飲或酒水類能不能網開一面,但服務人員堅持不行,最後還落下一句"這就是我們店老闆的規定!"然後扭頭就走。
其實帶外食近來理虧在我們,所以通常這種情形我都會多點點東西,讓店家知道我並不是為了佔便宜也差不了那幾百元的開瓶費或飲料錢。如果一開始溝通也可以和善一點,而不是一種抓違規的態度跟消費者對話,用餐的心情也不會被搞得這麼差。
孩子的媽當下是有留下差評給店家,雖然我覺得這種事情沒有對錯,店家有店家的立場,顧客有顧客的立場,所以本來我自己不打算做什麼評論,但半夜看到店家回覆我就覺得必要做回應:
附上一張孩子的媽張貼的留言以及店家回應截圖 1."您約莫6-7歲的大寶貝,外購的是蘋果牛奶" 我小孩剛滿五歲,6-7歲是小學一二年級,我兒子還沒上大班,謝謝誇獎他外表成熟身高超齡。 "所以還是破例讓您的大寶貝繼續飲用外購的蘋果牛奶" 當下狀況是在店員跟我們宣導店內規矩後,約莫5~10分鐘後在看到/聽到我們留下差評後才來說可以喝。你堅持規矩我們也有骨氣不用你們破例。 "我們也有客製化提供孩子們可以點用的新鮮牛奶" 服務人員從頭到尾都沒有提到有什麼客製化給兒童的任何東西。有這種東西為什麼不早說?是服務人員不知道還是不想讓我們知道? "也是我們為人父母的責任喔!" 我的孩子我自己教,不用您操勞,且麻煩先管好自家員工謝謝, 我因為停車比較晚到後面要加點餐點卻沒人理我,除了有一位正在幫另一區客人點餐的服務人員外,其他四位服務人員都是兩兩一組,或面對牆壁聊天,或面對著廚房跟廚房三人一起聊。接近last call時也沒有服務人員提醒作最後加點,我們這桌20:50時本來還想加點Cheese...
Read moreThe quality of the food is horrible and barely any sauce is provided with appetizers. Pizza was received with no tomato sauce and horrible quality, the cheese was cheap and stringy. The drink received was barely drinkable with many bits of mint and fruits that can easily be a choking hazard. Appetizers came at the same time as food and drinks came last. No spices on any of the food making it bland and...
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