Tulip Restaurant — Restaurant in Al Majaz

🔴 Poor Hotel Experience – Air Arabia Should Choose a Better Option

We were placed at this hotel by Air Arabia after missing our flight due to the current situation in the Middle East. First, I sincerely thank Air Arabia for their support — they arranged transportation both ways and provided dinner and breakfast, which is highly appreciated.

However, the hotel experience itself was very disappointing.

The dinner buffet was unacceptable: cold, stale food with no variety or freshness. It felt more like leftovers than a proper meal. The restaurant was poorly managed and lacked any service or attention. I was initially very frustrated.

To be fair, the night reception staff was polite and connected me with the Egyptian manager, who was professional, kind, and promised to address the issue. He also arranged for dinner to be delivered to our room, and thanks to him, I was willing to move past the poor experience.

But unfortunately, the reception staff in the morning ruined everything. When checking out, they made an inappropriate comment about our complaint, as if we were at fault for speaking up. They also ignored the transportation arrangement made by Air Arabia and forced us into a tiny taxi with another family — completely unprofessional.

I want to emphasize that I still respect the manager, but he needs to be aware of how unacceptable the food quality (both dinner and breakfast) was, and how damaging the reception staff’s behavior can be to guest satisfaction. If he truly wants to maintain quality and guest relations, these issues must be addressed seriously.

In short: Avoid this hotel if you’re expecting even basic service or hospitality. And I kindly urge Air Arabia to partner with a better hotel in the future — this one does not reflect the airline’s otherwise...

I love this restaurant SO much. The brunch on Sunday is fantastic. They have so many varieties of food and the food is so tasty and they have really delicious desserts as well. DO NOT MISS SUNDAY BRUNCH!!! Every dish that I ate at this restaurant was delicious and the staff is super nice and we ate here almost every day for about three weeks. This restaurant is seriously underrated and it's not very crowded in the afternoons and evenings if you are close, you can not miss going to this restaurant and sometimes they have buy one...

Needed to book a place for my upcoming wedding and I quite literally ended up here on a fluke however the manager Mr. Joy made my little "mistake" a very fortunate one. He was extremely pleasant and reassured my family and I that everything will go as planned and, I definitely believe him (food tasting, showcasing of décor, extensive tour of the place etc.)

If anyone is looking to book a banquet for a wedding, this is literally perfect; top tier service that doesn't...